At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. Rigorous targeting and value-based decisions are critical engines to provide relevant and profitable offerings to our consumers and drive sustained revenue growth for the business. The team is responsible for maximizing return on marketing investments by accelerating innovation for both short-term impact as well as long-term evolution of our business.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The role is in Marketing, Membership and Investment Optimization within US Consumer Marketing and will be responsible for driving data powered personalization strategies for profitable and efficient customer acquisitions for US consumer business. The role will be responsible for developing personalized offer strategy leaning into customer experience, profitability and economics to drive to right business and customer outcomes.

Responsibilities:

Develop deep understanding of marketing ecosystem, revenue drivers and investment levers to create effective personalization strategy for various card treatments/offerings to existing customers

Power in-depth strategic analysis and decision making on the back of thorough data analytics

Liaison across different partners within analytics, marketing, product, finance, risk management and data science teams for bringing these strategies to life

Develop/practice effective operational and risk management controls to ensure its done the right way

Manage and flex strategy based on investment decisions, identify opportunities for efficient investments in collaboration with partners across the the enterprise.

Minimum Qualifications

0-2 years of work experience leveraging analytics to drive business results.
Advanced degree in a statistics/business/economics/decision science related field.

Preferred Qualifications

Strong attention to detail, knack to challenge status quo and think ahead.
Ability to solve unstructured problems, with the ability to break-down a complex problem into components and coach others on how to apply the relevant quantitative analysis to answer the business question.
Strong communications skills with an ability to influence and demonstrate aptitude to craft an analytical story for SLT audiences.
Ability to work well across multi-functional teams, influence and create meaningful relationships with partners as a trusted advisor.
Knowledge of card acquisition portfolio and a firm understanding of marketing and card economics is a plus

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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