Design, develop, and implement custom CRM solutions using Microsoft Dynamics 365 CRM platform (including modules such as Sales, Service, and Marketing).
Customize Dynamics 365 CRM entities, forms, views, business rules, and workflows to meet specific business requirements.
Implement and develop plugins, custom workflows, and Power Automate flows to automate business processes.
Develop custom web resources (HTML, JavaScript) for enhancing user interfaces and custom forms.

Implement system integrations between Dynamics 365 CRM and other enterprise applications (e.g., ERP systems, third-party APIs, legacy systems).
Work with Power Platform (Power BI, Power Apps, Power Automate) to enhance CRM solutions.
Perform data migration tasks from legacy systems into Dynamics 365 CRM, ensuring data integrity and consistency.

Customize CRM applications and configure modules to ensure they align with the specific needs of the organization.
Implement and manage security roles and user access controls within Dynamics 365 CRM.
Configure business rules, process flows, scheduling, and notifications within Dynamics 365 CRM.
Implement service management configurations, including case management, SLA management, and service level agreements.

Conduct performance tuning on Dynamics 365 CRM and related integrations, ensuring responsiveness and scalability.
Troubleshoot and resolve technical issues within Dynamics 365 CRM applications and workflows.
Optimize custom scripts, workflows, and plugins to enhance CRM performance.

Ensure that all custom developments are thoroughly tested before deployment, using unit testing, integration testing, and UAT (User Acceptance Testing).
Provide feedback and solutions for any defects or gaps identified during testing.
Ensure the quality and security of the CRM solution through code reviews and peer testing.

Provide training and support to users and business stakeholders on Dynamics 365 CRM features and custom applications.
Assist in the creation of user guides, documentation, and training materials.
Provide post-implementation support, troubleshooting and resolving any ongoing issues with the CRM solution.

Work closely with functional consultants, business analysts, and end-users to translate business requirements into technical specifications and solutions.
Participate in project planning, requirement gathering, and status meetings to ensure alignment with business objectives.
Collaborate with IT and business teams to align the development of CRM solutions with overall business strategies.

Provide ongoing maintenance for Microsoft Dynamics 365 CRM solutions, including upgrades, patches, and new feature enhancements.
Ensure continuous improvement of the CRM platform by incorporating user feedback and evolving business needs.
Implement and monitor the change management process, ensuring all CRM changes are deployed in a controlled and documented manner.

Bachelor's degree in Computer Science, Information Technology, or a related field.
3-5 years of experience working with Microsoft Dynamics 365 CRM as a Technical Consultant or Developer.
Strong experience in CRM customization, including entity creation, forms, views, workflows, and business rules.
Proficiency in developing plugins, custom workflows, and Power Automate flows within Dynamics 365 CRM.
Hands-on experience in JavaScript, C#, ASP.NET, and SQL for customizing and integrating Dynamics 365 CRM.
Knowledge of Power Platform (Power Apps, Power Automate, Power BI) and its integration with Dynamics 365 CRM.
Experience with data migration and system integration (e.g., Azure, APIs, and third-party systems).
Strong understanding of CRM data modeling, security roles, and business process automation.
Familiarity with Dynamics 365 CRM Service Management, including case management and SLA management.

Dynamics 365 CRM Architect/ Sr. Technical Consultant

Contractor - Microsoft Dynamics 365 CRM Job