Manager – F&B

Z Hotels | Zolo

Run the outlet like a business. Protect margins. Elevate the dining experience.

Why this role exists

Z Hotels is expanding — and F&B performance directly impacts both revenue and reputation.

Dining is not a side function. It is a revenue engine and a brand experience layer.

As occupancy increases, table turnover, average bill value, food cost discipline and service consistency must remain controlled and predictable.

This role exists to ensure the F&B outlet runs as a structured business — commercially disciplined, operationally tight, and guest-focused.

Your mandate is clear:

Drive predictable F&B revenue growth
Protect margins through cost discipline
Maintain consistent service standards
Build and lead a high-performing team
Ensure hygiene and compliance governance

This is not a floor management role. It is outlet business leadership.

About Zolo and Z Hotels

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

What you will be responsible for

Own Revenue & Outlet Performance

Track daily sales performance
Monitor average bill value and covers
Design and drive upselling strategies
Coordinate promotions and special menus
Drive banquet and event F&B revenue
Review performance weekly and implement corrective actions

Enforce Cost Control & Margin Discipline

Monitor food cost percentage
Control wastage and portion discipline
Track vendor pricing and procurement
Ensure stock rotation and inventory accuracy
Conduct periodic cost audits

Lead Guest Experience & Service Standards

Conduct regular service audits
Review guest feedback daily
Personally handle major complaints
Train team on service etiquette
Ensure SOP adherence during peak hours

Drive Team Leadership & Productivity

Conduct structured team briefings
Allocate shifts based on forecast
Coach underperformers
Maintain professional discipline
Build second-line supervisors

Govern Hygiene, Safety & Compliance

Conduct hygiene audits
Ensure safe food handling standards
Maintain kitchen cleanliness
Enforce grooming standards
Prepare for internal and external inspections

Coordinate Cross-Functionally & Execute Events

Align banquet execution plans clearly
Communicate inventory requirements in advance
Coordinate with Front Office for guest dining preferences
Ensure seamless event service delivery

What success looks like after 12 months

Stable F&B revenue growth
Improved average bill value
Food cost maintained within benchmark
Reduced service-related complaints
Clean hygiene audit reports
Smooth banquet and event execution
Predictable contribution to hotel P&L

The outlet performs consistently — not reactively.

Who this role is for

You will likely thrive here if:

You think commercially, not just operationally
You track numbers daily
You enforce discipline without losing team morale
You are comfortable handling guest escalations
You understand that margin matters as much as service
You can manage pressure during peak operations

Experience we value

5–7 years in F&B operations
Experience managing outlet performance
Exposure to cost control and inventory management
Proven team leadership experience
Understanding of banquet or event operations preferred

Hospitality background preferred. Commercial awareness is non-negotiable.

The impact you will have

You will directly influence hotel profitability.

You will protect brand reputation through service quality.

You will build an F&B culture that balances revenue, cost, and guest experience.

Why join now

Z Hotels is expanding across markets.

As we scale, disciplined F&B leadership will define whether revenue grows sustainably.

If you believe an outlet should run like a business — this is the right moment.

Food and Beverage Manager