Job description

GENERAL DUTIES RESPONSIBILITIES

Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users.
Determines appropriate instructional strategy based on results of needs assessment.
Designs, modifies or develops instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids.
Classes may consist of standard or customized course content, and may use a train-the-trainer or end user approach.
Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations.
Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught.
For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on system changes - enhances system knowledge through hands-on practice using test banks.
Develops and manages content and parameters of training banks including account and scenario setup, product definition across multiple applications and security.
Manages and completes all aspects of training projects including reviewing Statements of Work and other contractual client documents relevant to training services for assigned projects, communicating with clients, working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly), scheduling and travel planning, status and expense reporting, following-up and issue resolution and resetting parameters of training bank, including student and demonstration accounts and user IDs and passwords.
Stays current on relevant trends within the financial services industries, i.e., banking, wealth management, insurance, regulatory as pertains to FIS products and services and specific assignments.
Other related duties assigned as needed.

EDUCATION REQUIREMENTS

Bachelor s degree in finance or adult education or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS ABILITIES

Thorough, detailed knowledge of FIS systems and products trained as well as FIS procedures
Effective presentation and interpersonal skills
Understanding of and ability to demonstrate adult education principles and techniques
Classroom management skills
Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services
Strong verbal and written communication skills; clear, tactful and constructive
Proficient with technology and office automation tools and applications
Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients
Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
Strong time management, problem solving, project management, leadership and negotiaion skills
Attention to detail
Resourcefulness, flexibility, versatility, dependability

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