Team Lead - International Voice Process

As a Team Leader in our International Voice Contact Center, you will oversee a team of customer service representatives, ensuring they provide outstanding service to our international customers. You will be responsible for guiding your team to meet and exceed performance targets, manage daily operations, and maintain high standards of customer satisfaction

Location Hyderabad & Bangalore

Working Hours/ Days 9 Hours / 5 Rational Days a Week & Rotational Night shifts

Education: Bachelors degree.

Experience:

o Minimum 5 years of experience in International Voice process & 1year as Team Lead

• Proven experience in a supervisory or team leader role, preferably in an international voice contact center.

Required Skills:

• Excellent leadership and people management skills.
• Strong analytical and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in using contact center software and CRM systems