IT Hardware Engineer - Laptop Motherboard / Chip Level Repair

We are seeking a skilled IT Hardware Engineer with expertise in Laptop Motherboard and Chip Level Repair. This role involves diagnosing, troubleshooting, and repairing devices, providing exceptional customer service, and maintaining meticulous records in a fast-paced environment.

Key Responsibilities

Diagnose, troubleshoot, and repair devices, specifically focusing on Laptop chip-level repair.
Provide recommendations for problem resolution.
Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
Provide repair and replacement estimates to customers.
Ensure that all repairs meet or exceed the Laptop Motherboard. Infinity quality standards.
Greet customers in a friendly manner and maintain a positive work environment.
Answer phone calls to the store with a professional, courteous, and friendly demeanor.
Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
Keep track of all devices and inventory while safeguarding all store stock.
Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
Maintain the cleanliness and professional appearance of the store.
Chip Level troubleshooting and circuit tracing in laptop & desktop motherboards.
Troubleshooting and final test of Electronics and measuring instruments.
Preparing troubleshooting guide for laptop & desktop motherboards using schematics.
Repairing motherboard at L2 n L3 Level.
Chip level repairing for Notebook motherboards for AMC.
BGA Chip repairing/ Replace.
Identify, Analysis & troubleshoot the issues.
Signal Tracing, Schematic Reading.

Benefits

Food provided
Health insurance
Life insurance
Paid time off
Provident Fund

Schedule

Day shift
Fixed shift
Monday to Friday

Supplemental Pay Types

Commission pay
Overtime pay
Performance bonus
Shift allowance
Yearly bonus

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IT hardware Engineer - Laptop Motherboard / Chip Level Repair