IT hardware Engineer - Laptop Motherboard / Chip Level Repair

IT Hardware Engineer - Laptop Motherboard / Chip Level Repair

We are seeking a skilled IT Hardware Engineer with expertise in Laptop Motherboard and Chip Level Repair. This role involves diagnosing, troubleshooting, and repairing devices, providing exceptional customer service, and maintaining meticulous records in a fast-paced environment.

Key Responsibilities

• Diagnose, troubleshoot, and repair devices, specifically focusing on Laptop chip-level repair.
• Provide recommendations for problem resolution.
• Explain complex technical issues to customers in a non-technical, simple-to-understand manner.
• Provide repair and replacement estimates to customers.
• Ensure that all repairs meet or exceed the Laptop Motherboard. Infinity quality standards.
• Greet customers in a friendly manner and maintain a positive work environment.
• Answer phone calls to the store with a professional, courteous, and friendly demeanor.
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations.
• Keep track of all devices and inventory while safeguarding all store stock.
• Utilize the point-of-sale system to maintain an accurate record of customer information and the real-time status of each repair.
• Maintain the cleanliness and professional appearance of the store.
• Chip Level troubleshooting and circuit tracing in laptop & desktop motherboards.
• Troubleshooting and final test of Electronics and measuring instruments.
• Preparing troubleshooting guide for laptop & desktop motherboards using schematics.
• Repairing motherboard at L2 n L3 Level.
• Chip level repairing for Notebook motherboards for AMC.
• BGA Chip repairing/ Replace.
• Identify, Analysis & troubleshoot the issues.
• Signal Tracing, Schematic Reading.

Benefits

• Food provided
• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Schedule

• Day shift
• Fixed shift
• Monday to Friday

Supplemental Pay Types

• Commission pay
• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus