As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer / Advanced Support Engineer, you will interface with the customers IT staff on a regular basis.
You will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products.
You should be highly experienced in some Oracle products and several platforms that are being supported.
Job duties are varied and complex utilizing independent judgment. May have project lead role.
This role is part of Advanced Customer Services (ACS), which focuses on long-term, annuity-based service contracts and project-based one-time services for large, mission-critical Oracle customers.

At least 7 plus years of experience with Oracle WebLogic Administrator / Consultant / Support Engineer.
Available to work in 24X7 capability.
Install, configure, and Administer Oracle WebLogic Server.
Expert knowledge of Oracle WebLogic Architecture, WebLogic clustering and Domain config.
Good WebLogic troubleshooting skills.
Worked on WebLogic upgrades and patching.
Knowledge on Performance Tuning of WebLogic server components and monitoring aspects of WebLogic.
Sharp technical troubleshooting skills.
Strong analytical skills.
Ability to manage escalated technical situations & develop action plans.
Ability to facilitate issues with Development and Support.

A Bachelor's degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience.
BE/BTech and/or MS in Computer Science or equivalent preferred.
Experience with Oracle's core products, applications, and tools is important.
Oracle WebLogic / SOA / OCI Certification - Preferred.
Candidates having optional skills of Docker, Kubernetes, and Containers is a Plus!
Experience in Oracle Enterprise Manager (OEM) 11g/12c/13c is a plus.
Some travel may be required.

Senior WebLogic Administrator

Middleware Support L2 (Weblogic)