Job Summary:

We are looking for a proactive and results-driven Program Success Manager to manage relationships with strategic education partners, institutions, and enterprise clients. The ideal candidate will have strong communication skills, a deep understanding of the education sector, and the ability to develop client relationships that drive product adoption and revenue growth.

Key Responsibilities:

Regular visits to Schools and connects with the students/Staff/Management and Engage academically.
Willingness to travel to Schools or institutions 4-5 days a week.
Workshop/Hands on session to all stakeholders on use of product and its components.
Learner Engagement and motivation.
Conduct of Counselling sessions/PTMs on Academic Progress.
Drive product adoption and ensure clients are maximizing the value of the platform, adopting to the metric shared. Ensuring the implementation of the program in the schools.
Own end-to-end relationship management for assigned key clients (e.g., schools, colleges, training institutions, coaching centers).
Collaborate with internal teams (sales & Delivery) to deliver seamless onboarding and support.
Identify cross-sell and up-sell opportunities and drive revenue growth and renewal within key accounts.
Ensure timely resolution of client issues and maintain high satisfaction levels.
Pre- Sales support with Academic Acumen.

Qualifications:

Bachelor's degree or above, Education, or a related field.
36 years of experience in Ed-Tech/K-12 Schools.
Strong understanding of the education ecosystem (K12).
Excellent communication, relationship-building, and problem-solving skills.
Data-driven mindset with hands-on experience on MS- Office.

Preferred Attributes:

Experience in working with educational institutions or academic leadership.
Passionate about using technology to improve learning outcomes.
Startup experience or familiarity with fast-paced environments.
Knowledge of Competitive exams – JEE/ NEET/CET/CUET.
Local Language.