Program Success Manager

Job Summary:

We are looking for a proactive and results-driven Program Success Manager to manage relationships with strategic education partners, institutions, and enterprise clients. The ideal candidate will have strong communication skills, a deep understanding of the education sector, and the ability to develop client relationships that drive product adoption and revenue growth.

Key Responsibilities:

• Regular visits to Schools and connects with the students/Staff/Management and Engage academically.
• Willingness to travel to Schools or institutions 4-5 days a week.
• Workshop/Hands on session to all stakeholders on use of product and its components.
• Learner Engagement and motivation.
• Conduct of Counselling sessions/PTMs on Academic Progress.
• Drive product adoption and ensure clients are maximizing the value of the platform, adopting to the metric shared. Ensuring the implementation of the program in the schools.
• Own end-to-end relationship management for assigned key clients (e.g., schools, colleges, training institutions, coaching centers).
• Collaborate with internal teams (sales & Delivery) to deliver seamless onboarding and support.
• Identify cross-sell and up-sell opportunities and drive revenue growth and renewal within key accounts.
• Ensure timely resolution of client issues and maintain high satisfaction levels.
• Pre- Sales support with Academic Acumen.

Qualifications:

• Bachelor's degree or above, Education, or a related field.
• 36 years of experience in Ed-Tech/K-12 Schools.
• Strong understanding of the education ecosystem (K12).
• Excellent communication, relationship-building, and problem-solving skills.
• Data-driven mindset with hands-on experience on MS- Office.

Preferred Attributes:

• Experience in working with educational institutions or academic leadership.
• Passionate about using technology to improve learning outcomes.
• Startup experience or familiarity with fast-paced environments.
• Knowledge of Competitive exams – JEE/ NEET/CET/CUET.
• Local Language.