Key Responsibilities

Business Ownership & Growth Enablement

Support the Lab Head in executing the eLab business strategy, operations, and performance.
Drive growth in lab bookings, bundled test packages, and repeat usage.
Track and report key performance metrics including test volumes, conversion, TAT adherence, and customer satisfaction.

Stakeholder Collaboration: Coordinate with

Product team to improve booking flows, test catalog features, and report delivery experience.
Marketing & Growth team to plan and implement campaigns, wellness plans, and seasonal diagnostics promotions.
Aster Labs team to ensure operational readiness, quality control, logistics, and timely report delivery.

Diagnostics Fulfillment & Partner Enablement

Guide Aster Labs in building fulfillment capabilities aligned with the eLab business model.
Support home collection, routing of samples to processing hubs, and logistics integration.
Monitor collection agent dispatch, cold chain adherence, and SLA compliance with internal or partner labs.

Operational Alignment & Execution Excellence

Performance Monitoring & Insights

Maintain dashboards for business tracking and lab partner performance.
Present actionable insights to senior leadership for course correction and scale-up.

Key Performance Indicators (KPIs)

Digital order volumes and GMV
Adoption & Engagement : Digital Features, Repeat Usage
Customer Satisfaction & Service Quality for eLab
Strategic Expansion & Innovation - Partnerships Activated, New Offerings, Geo Expansion Metrics
Operational Efficiency & SLA Management for eLab in collaboration with retail vertical – Sample pickup, logistics, and execution excellence.

Key Stakeholders

Requirements

Education & Experience

Bachelor's in Life Sciences, Healthcare, Operations, or Business; MBA preferred
4–6 years of experience in diagnostics, digital health, or operations
Experience working in platform-based healthcare models or lab fulfillment workflows preferred

Skills & Competencies

Human Resources Practitioner

Technical Project Manager