Experience in creating online self-service technical training content for SaaS-based networking, application security, and application management services
Proficiency in using online content development platforms to craft educational materials
Knowledge of various learning management systems to deploy and manage training content
Experience with GitLab for version control and collaboration in content creation
Skilled in using multimedia tools to produce engaging images and videos that enhance technical explanations
Familiarity with generative AI technologies for generating text, images, and videos to support content creation
Strong understanding of services provided by F5 Distributed Cloud and related technical aspects
Excellent written and verbal communication skills to convey complex technical information clearly
Ability to work collaboratively with technical teams and subject matter experts
Passion for continuous learning and staying updated with the latest trends in technology and training methodologies
Familiar with application security, networking services and application management services technologies
Additional desired experiences: CDN, WAF, Bot defense, DDoS, load balancers, multi-cloud networking, public cloud services, ZTNA, NGINX, distributed applications, kubernetes

Responsibilities

Develop and maintain high-quality, engaging, and interactive training content for F5's web-based technical knowledge platform, focusing on services provided by F5 Distributed Cloud
Create comprehensive training materials, including tutorials, guides, videos, and assessments, to help users effectively understand and utilize F5's application optimization, security, and management solutions
Collaborate with subject matter experts, product managers, and engineering teams to ensure accuracy and relevance of the training content
Design and implement a structured learning path for different user levels, from beginners to advanced users, to facilitate a smooth onboarding and continuous learning experience
Conduct regular reviews and updates of existing training content to reflect the latest product features, industry trends, and user feedback
Utilize modern e-learning tools and technologies to enhance the user experience and engagement with the training content
Track and analyze user engagement and learning outcomes to identify areas for improvement and optimize the training content accordingly
Support the creation of certification programs and exams to validate users knowledge and skills in F5's solutions
Participate in the development of marketing materials and promotional content to increase awareness and adoption of the training platform
Provide technical support and guidance to users, addressing their questions and concerns related to the training content and F5's solutions

Technical Training Developer