Responsibilities:

1E Tachyon Platform Management: Running and maintaining 1E Tachyon Platform Backend Infrastructure (On-Prem / SaaS).
Digital Employee Experience (DEX) Improvement: Responsible for improving Digital Employee Experience (DEX).
Communication & Recommendations: Communicate findings and recommendations clearly to internal stakeholders and clients.
Project Support: Support project planning, scoping, and execution with a focus on quality and efficiency.
Custom Instruction Development: Develop custom instructions for workplace experience and Selfheal capabilities for devices.
Guaranteed State Rule Management: Create and deploy guaranteed state rules.
Device Monitoring & Troubleshooting: Monitor and troubleshoot device Stability and Experience.
Tachyon Health Monitoring: Monitor Tachyon agent and Server Health.
ITSM Integration: Connect ITSM with Tachyon.
Desktop Management Integration: Integrate with desktop management for OS Patching and Software Delivery.
Inventory Management: Manage inventory for endpoints.
Automation & Selfheal Collaboration: Collaborate with other team members to build, test, and release automation and selfheal capabilities.
Vendor Liaison: Work with 1E Vendor for any raised issues related to 1E Solutions and Platform.
Training & Technical Support: Train support staff and help with technical issues as necessary.
Client Engagement: Work with client organizations to identify and address business needs.
Reporting & Analytics: Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau).
Telemetry Data Analysis: Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities.
Accurate Reporting: Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations.
Presentation Creation: Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients.
Automation Opportunity Identification: Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities.
Cross-functional Collaboration: Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks.
Analytical Framework Development: Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives.
Data Quality & Security: Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards.
Mentorship & Best Practices: Mentor and guide junior analysts and contribute to best practices.
Cross-functional Initiatives: Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights.
End-to-End Analysis Project Ownership: Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact.
Best Practices & Prioritization: Responsible for setting best practices, guiding the analytics team in prioritizing tasks, and fostering a culture of continuous improvement and proactive problem-solving.
Module Output Monitoring: Responsible for monitoring, validating, and analyzing outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers.

Required Skills:

Proficiency in 1E Tachyon.
Working knowledge of Desktop Management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting.
Thorough knowledge of SQL/SQLite/PowerShell/Restful services/Web Services/WMI/Regular Expressions (RegEx)/Windows Operating System.
Understanding of JSON, XML formats.
Ability to consume API.
Understanding of Windows server and client administration.
Good understanding of Group Policy, DNS and DHCP administration.
Proficiency in enterprise endpoint management solutions including modern management with Microsoft Intune/SCCM/VMWare WorkspaceOne.
Excellent problem solving/analytical skills.
Ability to work independently and as part of a team.
Must be able to multi-task, change direction, set priorities, and meet deadlines.

Nice to have skills:

Proficiency with other 1E tools such as Nomad/Shopping/Nightwatchman.
Familiarity with Nexthink, SysTrack.
Problem-solving attitude.
Collaborative team spirit.
Good communication skills with the ability to represent in global meetings/forums/customers.
Good understanding of network infrastructure.
Knowledge of Cloud Technologies.

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