As an Advisory Support Engineer, you are a technology enthusiast who enjoys working with Configure, Price, Quote tools and package technologies. You are confident, collaborative, and able to drive cross-functional teams as you directly contribute to Pitney Bowes success. As the techno-functional point person, you will be responsible for systems support of critical platforms.

The Job

Coordinate with application teams, infrastructure teams, and vendors to ensure optimal application availability.
Work closely with end-users and stakeholders to quickly analyze problems and resolve system issues.
Manage business and non-business impacting outages and conduct the ensuing root cause analysis.
Lead and/or support application upgrades, patches, and testing.
Drive system and process improvements to achieve operational excellence.
Proactively identify automation opportunities with a strong focus on data quality and operational support.
Be keen to learn new technologies and products and grow your career with the PB team.
Provide on-call 24x7 support when required.

Qualifications Skills Required

The role requires a talented, self-directed, and self-motivated individual with a strong work ethic and the following qualifications, experience, and skills:

Bachelor s Degree in Computer Science (or equivalent).
Strong analytical skills and a data-driven approach to problem-solving.
Excellent verbal and written communication skills.
A positive, can-do attitude.
Quick learner, result-oriented, proactive, and ready to take ownership of work.
Comfortable operating on both a functional and a technical level.
At least 6-8 years of experience working in a relevant field.
Knowledge of web technologies and database concepts.
Experience with REST API, web services programming, and tools like SOAP UI, POSTMAN REST, and SQL queries.
Proven track record of supporting, enhancing, and working across multiple applications.
Experience with SFDC Revenue Cloud (Configuration, Apex and Visualforce/LWC)
Experience with IBM Sterling CPQ
Familiarity with monitoring tools like Dynatrace and Splunk.
Familiarity with work management solutions like Atlassian and Confluence.
Experience with e-signature platforms (AdobeSign).

Role: Full Stack Developer

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: Any Graduate

PG: Any Postgraduate

Advisory Software Engineer