The below defines some of the qualities and experience that you will bring to this role.

Develop solutions within the Genesys/AWS Connect platform to support critical business functions and meet client requirements and organizational goals.
Interact directly with end users as required to understand project objectives and outcome-based requirements.
Effectively communicate with project managers, end-users and other developers to design cohesive technical solutions and ensure effective collaboration throughout all phases of development, testing and deployment.
Works well within a software development team as a strong collaborator with a focus on continuous improvement
Ability to plan and manage workload giving predictability as to when each task / phase will be complete.
Demonstrate excellence in understanding complex business processes and ability to apply scenarios to Genesys/AWS Connect features
Seek out ways to utilize Genesys/AWS Connect to improve processes and productivity and make recommendations to support the organization.
A solid understanding and experience of of all aspects of the Genesys/AWS Connect platform including integration
Designs creative solutions that solve business and technical problems using Genesys/AWS Connect best practices to avoid customisation
Strong understanding of database design concepts, data migration and data integration.
Develops and executes tests, leads developer test cycles (UT, SIT RT) including use of testing tools
Has a high degree of skill a nalysing and cleansing data files (in Excel, text, etc.);
Has an in-depth understanding of the capabilities and constraints of the Genesys/AWS Connect application coupled with good understanding of the business processes
Has experience in development, configuration, and administration of Salesforce with integration to other databases/systems.
Knowledge of software development patterns best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
Has solid leadership and organizational skills
Good knowledge and exposure to Salesforce.com and integrations to Genesys/AWS Connect
Experience with integrations and knowledge of integration patterns (REST SOAP, JSON XML, etc.)

Qualifications

3+ years hands-on experience in communicating with users, other technical teams, describe software product features and design solutions with strong verbal and written English skills
Experience with both agile and waterfall implementation methodologies.

Senior Advisory Software Engineer