The below defines some of the qualities and experience that you will bring to this role.
- Develop solutions within the Genesys/AWS Connect platform to support critical business functions and meet client requirements and organizational goals.
- Interact directly with end users as required to understand project objectives and outcome-based requirements.
- Effectively communicate with project managers, end-users and other developers to design cohesive technical solutions and ensure effective collaboration throughout all phases of development, testing and deployment.
- Works well within a software development team as a strong collaborator with a focus on continuous improvement
- Ability to plan and manage workload giving predictability as to when each task / phase will be complete.
- Demonstrate excellence in understanding complex business processes and ability to apply scenarios to Genesys/AWS Connect features
- Seek out ways to utilize Genesys/AWS Connect to improve processes and productivity and make recommendations to support the organization.
- A solid understanding and experience of of all aspects of the Genesys/AWS Connect platform including integration
- Designs creative solutions that solve business and technical problems using Genesys/AWS Connect best practices to avoid customisation
- Strong understanding of database design concepts, data migration and data integration.
- Develops and executes tests, leads developer test cycles (UT, SIT RT) including use of testing tools
- Has a high degree of skill a nalysing and cleansing data files (in Excel, text, etc.);
- Has an in-depth understanding of the capabilities and constraints of the Genesys/AWS Connect application coupled with good understanding of the business processes
- Has experience in development, configuration, and administration of Salesforce with integration to other databases/systems.
- Knowledge of software development patterns best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Has solid leadership and organizational skills
- Good knowledge and exposure to Salesforce.com and integrations to Genesys/AWS Connect
- Experience with integrations and knowledge of integration patterns (REST SOAP, JSON XML, etc.)
Qualifications
- 3+ years hands-on experience in communicating with users, other technical teams, describe software product features and design solutions with strong verbal and written English skills
- Experience with both agile and waterfall implementation methodologies.
