The technology organization relies on the CMDB team for ensuring accurate near real-time representation of CI states, properties, and relationships. Candidates will be expected to act as a subject matter expert in the ServiceNow platform and core CMDB concepts/technologies. Day to day responsibilities will include, but are not limited to:

The creation of automated discovery plans with ownership of discovery support
Maintaining CMDB including: data updates, CI creation/retirement, integration maintenance (service graph connectors and custom)
Integrating the CMDB with other books of records across the technology organization
Driving service owners across the technology to ensure the CMDB remains healthy and up to date
Identifying key performance indicators and developing dashboards capable of tracking CMDB health and identifying areas where focus is needed

Qualifications

Required Skills:

Strong written and verbal communication skills with the ability to interact with all levels of the organization.
Strong influencing/negotiation skills.
Strong interpersonal/relationship management skills.
Strong time and project management skills.
Familiarity with most of the following technologies- JavaScript, Angular
Familiarity with agile methodology including SCRUM team leadership.
Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example.

Required Experience & Education:

8-11 Years of experience required.
Batchelors degree or equivalent work experience required
10+ years experience managing CMDB discovery execution and patterns.
5+ years experience in automation technologies: Ansible, Phython and Powershell.
5+ years experience in CMDB management in ServiceNow
ITIL v3+ certification
Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
Excellent oral and written communication skills.
Demonstrated ability to define and develop customized solutions that meet business requirements.
Demonstrated ability to prioritize workload and meet project deadlines.
Ability to adapt in a dynamic work environment and make independent decisions.
Willingness to work a flexible schedule to accommodate project deadlines andor after-hours support.

Desired Experience:

Peer leadership
Ability to work independently and drive positive outcomes through collaboration across the technology organization

Passion for customer experience and service management

Infrastructure Engineering Associate Advisor

Infrastructure Engineering Associate Advisor - HIH - Evernorth