Infrastructure Engineering Associate Advisor

The technology organization relies on the CMDB team for ensuring accurate near real-time representation of CI states, properties, and relationships. Candidates will be expected to act as a subject matter expert in the ServiceNow platform and core CMDB concepts/technologies. Day to day responsibilities will include, but are not limited to:

• The creation of automated discovery plans with ownership of discovery support
• Maintaining CMDB including: data updates, CI creation/retirement, integration maintenance (service graph connectors and custom)
• Integrating the CMDB with other books of records across the technology organization
• Driving service owners across the technology to ensure the CMDB remains healthy and up to date
• Identifying key performance indicators and developing dashboards capable of tracking CMDB health and identifying areas where focus is needed

Qualifications

Required Skills:

• Strong written and verbal communication skills with the ability to interact with all levels of the organization.
• Strong influencing/negotiation skills.
• Strong interpersonal/relationship management skills.
• Strong time and project management skills.
• Familiarity with most of the following technologies- JavaScript, Angular
• Familiarity with agile methodology including SCRUM team leadership.
• Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example.

Required Experience & Education:

• 8-11 Years of experience required.
• Batchelors degree or equivalent work experience required
• 10+ years experience managing CMDB discovery execution and patterns.
• 5+ years experience in automation technologies: Ansible, Phython and Powershell.
• 5+ years experience in CMDB management in ServiceNow
• ITIL v3+ certification
• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
• Excellent oral and written communication skills.
• Demonstrated ability to define and develop customized solutions that meet business requirements.
• Demonstrated ability to prioritize workload and meet project deadlines.
• Ability to adapt in a dynamic work environment and make independent decisions.
• Willingness to work a flexible schedule to accommodate project deadlines andor after-hours support.

Desired Experience:

• Peer leadership
• Ability to work independently and drive positive outcomes through collaboration across the technology organization

Passion for customer experience and service management