Job description

About the role - you will:

Instrumental in ensuring the successful adoption and utilization of our AI-driven solutions
Conduct comprehensive end-user training sessions to facilitate the seamless launch of new products
Manage beta testing phases to gather critical feedback on product features and issues
Provide ongoing support and guidance to users post-release
Develop and deliver engaging training materials and programs for end-users to ensure effective product usage
Be working closely with product development teams to identify, document, and address any product issues or enhancements
Act as a liaison between the end-users and the technical team, translating technical information into user-friendly language
Monitor product performance and user experience post-release, offering proactive support and troubleshooting assistance
Collect and analyze user feedback to inform future product developments and improvements
Maintain up-to-date knowledge of AI technology trends and best practices to provide expert advice and support to our customers
Provide prompt engineering and best practices on the use of the solution to achieve the best results and outcomes

About you:

Experienced in customer support aspects
Experienced in gathering and digesting training materials to create and engaging and informative training session
Experienced in knowledge transfer, focusing on the ability to explain complicated concepts according to the relevant audience
Experienced in GenAI concepts and prompt engineering
Motivated and eager to learn new concepts and skills
Knowledge and understanding of GenAI technologies
Strong teamwork, communication and interpersonal skills
Strong self-learning skills and self-development

Your experience includes:

Experience and motivation for customer support and technical support
Understanding of AI concepts and applications, with the ability to explain complex technical details in simple terms
Excellent communication, presentation, and interpersonal skills, with a passion for teaching and empowering others
Experience in conducting training sessions, workshops, or webinars
Analytical mindset with strong problem-solving abilities and attention to detail
Ability to work collaboratively in a fast-paced, ever-evolving environment
Fluent in English, with proficiency in additional languages being a plus

Customer Support Specialist