Job description
About the role - you will:
- Instrumental in ensuring the successful adoption and utilization of our AI-driven solutions
- Conduct comprehensive end-user training sessions to facilitate the seamless launch of new products
- Manage beta testing phases to gather critical feedback on product features and issues
- Provide ongoing support and guidance to users post-release
- Develop and deliver engaging training materials and programs for end-users to ensure effective product usage
- Be working closely with product development teams to identify, document, and address any product issues or enhancements
- Act as a liaison between the end-users and the technical team, translating technical information into user-friendly language
- Monitor product performance and user experience post-release, offering proactive support and troubleshooting assistance
- Collect and analyze user feedback to inform future product developments and improvements
- Maintain up-to-date knowledge of AI technology trends and best practices to provide expert advice and support to our customers
- Provide prompt engineering and best practices on the use of the solution to achieve the best results and outcomes
About you:
- Experienced in customer support aspects
- Experienced in gathering and digesting training materials to create and engaging and informative training session
- Experienced in knowledge transfer, focusing on the ability to explain complicated concepts according to the relevant audience
- Experienced in GenAI concepts and prompt engineering
- Motivated and eager to learn new concepts and skills
- Knowledge and understanding of GenAI technologies
- Strong teamwork, communication and interpersonal skills
- Strong self-learning skills and self-development
Your experience includes:
- Experience and motivation for customer support and technical support
- Understanding of AI concepts and applications, with the ability to explain complex technical details in simple terms
- Excellent communication, presentation, and interpersonal skills, with a passion for teaching and empowering others
- Experience in conducting training sessions, workshops, or webinars
- Analytical mindset with strong problem-solving abilities and attention to detail
- Ability to work collaboratively in a fast-paced, ever-evolving environment
- Fluent in English, with proficiency in additional languages being a plus
