AI Product & Customer Success Associate/Manager

Location: Bangalore, India | Work Mode: WFO / Hybrid
Experience: 1–3 Years | Employment Type: Full-time
Reports To: Founder / CEO
Industry: SaaS / Healthcare / HealthTech preferred

About the Role

We are looking for a proactive and high-ownership AI Product & Customer Success Associate/Manager to work closely with the Founder/CEO. The role combines Customer Success, Account Management, and Founder's Office initiatives, with exposure to customers, product, sales, and business operations.

Key Responsibilities

Manage customer onboarding, engagement, adoption, and ongoing relationships.
Understand customer needs, resolve issues, and ensure timely follow-ups and closure.
Track customer health, feedback, adoption, and retention opportunities.
Work directly with the Founder/CEO on strategic and operational projects.
Coordinate with Sales, Product, Engineering, and Operations teams.
Support customer meetings, business reviews, reports, dashboards, and presentations.
Identify process gaps and drive improvements in customer experience and operations.
Take ownership of special projects and drive them from idea to execution.

Requirements

1–3 years of experience in Customer Success, Account Management, Business Operations, Founder's Office, Consulting, or Sales.
Excellent communication, stakeholder management, and follow-up skills.
Strong ownership, analytical, and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced startup environment.
Comfortable with Excel/Google Sheets, presentations, and CRM tools.
SaaS/HealthTech experience is preferred but not mandatory.
Bachelor's degree in a relevant field.

What We Offer

Competitive compensation with performance-based incentives.
Direct exposure to the Founder/CEO and senior leadership.
Opportunity to work across Customer Success, Sales, Product, and Strategy.
Strong learning and career growth opportunities in a high-growth healthcare SaaS company.