Job Summary:

At TaskUs, a Learning Experience Leader is more than just a trainer—you're a creator, mentor, motivator, and guide. You will play a crucial role in creating and maintaining a positive, professional, and high-energy learning environment. Your primary responsibility is to design, deliver, and continually enhance training and development programs that align Foundation Skills Training with Product-Specific Training initiatives. You will shape the learning journey of new teammates and existing staff through engaging, impactful, and innovative training experiences.

Key Responsibilities:

Design, deliver, and continuously improve comprehensive training programs and learning initiatives.
Facilitate engaging Foundation Skills and Product-Specific Training, ensuring alignment with enterprise needs.
Create curriculum, assessments, and training materials for end-users, partners, and internal teams.
Deliver technical and non-technical training across general preparatory and campaign-specific courses.
Develop and implement effective induction and onboarding programs for new hires.
Continuously evaluate and revise training materials to meet evolving business and operational needs.
Monitor and assess trainee progress using evaluations, questionnaires, and feedback sessions.
Act as a subject matter expert (SME) and maintain all training documentation and course content.
Ensure statutory training compliance and uphold the company's Code of Conduct during training delivery.
Collaborate with managers to address learning needs, performance gaps, and employee development plans.
Explore and implement E-learning tools, platforms, and methodologies as part of training delivery.
Conduct research on the latest trends, tools, and best practices in workplace learning and apply insights accordingly.
Maintain a high-energy, enthusiastic, and motivational training style to foster engagement and learning retention.

Qualifications & Requirements:

1–2 years of relevant experience in corporate training, facilitation, or education.
Strong facilitation and presentation skills; able to effectively lead classroom and virtual training.
Proficient in Microsoft Office and Google Workspace applications.
Excellent verbal and written communication skills.
Demonstrated ability to create engaging content and deliver impactful learning experiences.
Strong interpersonal, mentoring, and conflict management skills.
Capable of working a flexible schedule, including weekends, holidays, and extended hours when necessary.
Ability to manage multiple projects simultaneously with strong planning and organizational skills.
Passion for continuous learning, development, and empowering others.

Preferred Traits:

High energy with a dynamic and motivational training style.
Creative, out-of-the-box thinker with a learner-centric approach.
Adaptable and resilient in fast-paced environments.
A natural influencer who can inspire and drive behavior change.

LXL - Training Leader