LXL - Training Leader

Job Summary:

At TaskUs, a Learning Experience Leader is more than just a trainer—you're a creator, mentor, motivator, and guide. You will play a crucial role in creating and maintaining a positive, professional, and high-energy learning environment. Your primary responsibility is to design, deliver, and continually enhance training and development programs that align Foundation Skills Training with Product-Specific Training initiatives. You will shape the learning journey of new teammates and existing staff through engaging, impactful, and innovative training experiences.

Key Responsibilities:

• Design, deliver, and continuously improve comprehensive training programs and learning initiatives.
• Facilitate engaging Foundation Skills and Product-Specific Training, ensuring alignment with enterprise needs.
• Create curriculum, assessments, and training materials for end-users, partners, and internal teams.
• Deliver technical and non-technical training across general preparatory and campaign-specific courses.
• Develop and implement effective induction and onboarding programs for new hires.
• Continuously evaluate and revise training materials to meet evolving business and operational needs.
• Monitor and assess trainee progress using evaluations, questionnaires, and feedback sessions.
• Act as a subject matter expert (SME) and maintain all training documentation and course content.
• Ensure statutory training compliance and uphold the company's Code of Conduct during training delivery.
• Collaborate with managers to address learning needs, performance gaps, and employee development plans.
• Explore and implement E-learning tools, platforms, and methodologies as part of training delivery.
• Conduct research on the latest trends, tools, and best practices in workplace learning and apply insights accordingly.
• Maintain a high-energy, enthusiastic, and motivational training style to foster engagement and learning retention.

Qualifications & Requirements:

• 1–2 years of relevant experience in corporate training, facilitation, or education.
• Strong facilitation and presentation skills; able to effectively lead classroom and virtual training.
• Proficient in Microsoft Office and Google Workspace applications.
• Excellent verbal and written communication skills.
• Demonstrated ability to create engaging content and deliver impactful learning experiences.
• Strong interpersonal, mentoring, and conflict management skills.
• Capable of working a flexible schedule, including weekends, holidays, and extended hours when necessary.
• Ability to manage multiple projects simultaneously with strong planning and organizational skills.
• Passion for continuous learning, development, and empowering others.

Preferred Traits:

• High energy with a dynamic and motivational training style.
• Creative, out-of-the-box thinker with a learner-centric approach.
• Adaptable and resilient in fast-paced environments.
• A natural influencer who can inspire and drive behavior change.