Helpdesk tools, Remote desktop software, Microsoft Office Suite, Technical support

desktop virtualization , remote computing , Desktop Support, Incident Management, Servicenow, Itil Processes, Ip Telephony, AV video conferencing, Service Desk, print services, Windows Microsoft ecosystem, collaboration tools

Basic Networking, Asset Management, Analytical Skills, Pharma IT Systems, Troubleshooting, data integrity, Manufacturing IT Environment

ticketing systems , Software Installations, Asset Management, Office 365, Network Troubleshooting, VPN setups, remote support tools, laptop configurations, Windows operating systems, Active Directory

Outlook, Intune, Lync, Printers, Vpn, Windows OS, Ms Office, Remote support tools, Tablets, MAC devices, Active Directory, scanners, EUC tools

remote user support , password resets , Software Installations, Windows 10, Office 365, Vpn, Data Security, Patch Management, Remote Desktop tools, hardware upgrades, Active Directory, L1 L2 technical support

Servicenow, Microsoft 365, Macos, Mobile Device Management, Windows 10, Remote support tools

Level 1 (L1) support, basic network troubleshooting., L2/L3 support teams