Greetings from Live Connections

Hiring for Process Trainer

Location –Hyderabad Ameerpet

Position Summary: The customer service trainer is responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control. Designing competency tests, ensuring effective training of company's product/process knowledge along with soft-skills, and reporting results to supervisors is all a required part of this job. Trainers are also responsible for implementing new teaching and training techniques, as well as evaluating existing techniques. Trainer in a customer service process should possess a strong background in customer service.

Duties and Responsibilities:

 Facilitate the integration of content with the knowledge and experience of the trainers.

 Use a variety of training strategies/learning experiences

 Review written materials of training participants

 Seek feedback from participants

 Modify the training approach and then observe and record the effects of the changes

 Create activities that allow for the active participation of everyone in the group

 Sense the need of trainees on an individual bases and as a group

Education Requirements:

 Graduate degree, Knowledge of adult learning techniques and training effectiveness measures

Experience Requirements: 2 Years as a Trainer in relevant line of business

Skills and Abilities:

 Excellent written and verbal communication skills.

 Ability to handle a batch of 20-25 new hires – all requirement from on boarding coordination to process training and evaluation.

 Ability to maintain a batch training docket and draw/highlight relevant inference on the same.

 Beginners knowledge of excel and ability to design effective presentations on process/soft skills trainings modules

 Ability to provide constructive feedback to the trainees could be new or existing.

 Ability to achieve process certification/skill gap training/soft skills/ upskills training efficacy.

 Ability to measure, achieve and improve 0-30 performance of new hire batches. Ability to achieve retention targets

Apply on [HIDDEN TEXT]

7995831110