Hardware Troubleshooting, Voice Email Chat support, International Voice Support

desktop computers , Printer Support, Computer Hardware, Microsoft Certified Modern Desktop Administrator, End-User Support, Technical Support, Service Management Frameworks, Problem resolution, IT Best Practices, Troubleshooting

Level 1 troubleshooting, Remote desktop troubleshooting, Wyse thin and zero client support, MS Office 2013, Remote support tools, Windows 10 support, Citrix Desktop Director, Account Management, Cisco VPN client support, Virtual Desktop Infrastructure support, Citrix Xen Desktop, Bomgar Remote Desktop, Password reset

Networking, Os, Troubleshooting, Technical Issue Resolution, Desktop Support Engineer