Job Description

The Bureau Support team provides live production support on 24/6 basis for Gloss/Astrid product Suite which are being used by Bureau and license clients. The Bureau Support team is responsible for handling and resolving any product/operational issues related to the Gloss/Astrid product suite. Bureau Support also provides support for Client QA activities for their testing of any new enhancements, defects or any market regulatory changes.

Team activities

Excellent programming skills and experience Ability to manage software application infrastructure & configurations. 10+ years of experience in project or release management. An expert understanding of software development lifecycle Excellent written and verbal communication skills Excellent analytical skills Structured thinking Experience in coordinating cross-functional work teams up to task completion

Key responsibilities:
Acting as shift manager
Managing risks and resolving challenges that impact release scope, quality, and schedules
Planning release windows and cycles across portfolios, components
Managing relationships working on interrelated processes
Communicating crucial release plans and changes
Measuring and monitoring progress to achieve timely software releases within defined budgetary limits and defined quality standards
Coordinating processes between different teams (possibly in various locations)
Communicating necessary release details to business teams
Managing, planning, and negotiating release activities
Initiating and overseeing progressive release processes
Coordinating release content and efforts based on OS updates and third-party apps
Producing deployment, implementation and run books plans
Conducting release readiness and milestone reviews
Pro-active, highly motivated and a strong team player
Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
Strong, demonstrable delivery management skills
In-depth understanding of Agile processes and reporting standards
Proven track record of successful stakeholder management
Proven track record of successfully delivering programs in complex environments
Extensive experience running teams across multiple locations under direct and matrix management models
Proven financial services experience, preferably within Asset Servicing Operations but definitely in Capital Markets
Demonstrable people management and communication skills
Highly delivery focused with a strong attention to detail
Excellent written and verbal communication skills
Capable of building strong relationships and networks across a range of teams
Willingness to lead by example from the front
Capable of developing and leading teams to meet project Program and department objective
Technical Experience

Required

Work Experince-8-14 years

Front-end technologies (Desktop and Web-based)

Databases

SQL and PL/SQL

Java

AWS

Component-based and microservices architecture

Jira

Confluence

SharePoint

MS Office: Excel, Word, PowerPoint, Vision

Technology Specialist-Service Delivery