Technology Specialist-Service Delivery

Job Description

The Bureau Support team provides live production support on 24/6 basis for Gloss/Astrid product Suite which are being used by Bureau and license clients. The Bureau Support team is responsible for handling and resolving any product/operational issues related to the Gloss/Astrid product suite. Bureau Support also provides support for Client QA activities for their testing of any new enhancements, defects or any market regulatory changes.

Team activities

Excellent programming skills and experience Ability to manage software application infrastructure & configurations. 10+ years of experience in project or release management. An expert understanding of software development lifecycle Excellent written and verbal communication skills Excellent analytical skills Structured thinking Experience in coordinating cross-functional work teams up to task completion

• Key responsibilities:
• Acting as shift manager 
• Managing risks and resolving challenges that impact release scope, quality, and schedules 
• Planning release windows and cycles across portfolios, components
• Managing relationships working on interrelated processes
• Communicating crucial release plans and changes 
• Measuring and monitoring progress to achieve timely software releases within defined budgetary limits and defined quality standards 
• Coordinating processes between different teams (possibly in various locations) 
• Communicating necessary release details to business teams
• Managing, planning, and negotiating release activities
• Initiating and overseeing progressive release processes
• Coordinating release content and efforts based on OS updates and third-party apps
• Producing deployment, implementation and run books plans
• Conducting release readiness and milestone reviews
• Pro-active, highly motivated and a strong team player
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Strong, demonstrable delivery management skills
• In-depth understanding of Agile processes and reporting standards
• Proven track record of successful stakeholder management
• Proven track record of successfully delivering programs in complex environments
• Extensive experience running teams across multiple locations under direct and matrix management models
• Proven financial services experience, preferably within Asset Servicing Operations but definitely in Capital Markets
• Demonstrable people management and communication skills
• Highly delivery focused with a strong attention to detail
• Excellent written and verbal communication skills
• Capable of building strong relationships and networks across a range of teams
• Willingness to lead by example from the front
• Capable of developing and leading teams to meet project Program and department objective
• Technical Experience

Required

Work Experince-8-14 years

Front-end technologies (Desktop and Web-based)

Databases

SQL and PL/SQL 

Java

AWS

Component-based and microservices architecture

Jira

Confluence

SharePoint

MS Office: Excel, Word, PowerPoint, Vision