We are looking for a Quality Team Lead to oversee the GIS mapping process in a dynamic and fast-paced environment. The ideal candidate will be responsible for ensuring the quality and accuracy of mapping data, managing a team of quality analysts, and leading initiatives to improve process standards. You will collaborate with cross-functional teams, monitor key performance indicators (KPIs), and ensure that quality standards are met throughout the mapping process.

Requirements

• Proven experience in quality management, preferably in a mapping, geospatial, or data-related environment.

• Strong knowledge of mapping technologies and software tools, such as GIS (Geographic Information Systems).

• Excellent communication and leadership skills, with the ability to manage, mentor, and motivate a team.

• A keen eye for detail, with the ability to analyze data and identify quality issues.

• Strong problem-solving skills and the ability to provide constructive feedback.

• Ability to thrive in a fast-paced environment and handle multiple tasks and priorities simultaneously.

Job responsibilities

• Manage a team of 60+ members, ensuring delivery against SLAs and consistently meeting reporting metrics.

• Conduct regular team briefings and meetings to provide status updates, new product information, and policy or procedure changes.

• Monitor associate escalations and provide constructive feedback and coaching to improve individual and team performance.

• Conduct 1-on-1 sessions with team members to review performance parameters, self-appraisals, and quarterly appraisals based on stack ranking.

• Enhance team communication, fostering a positive and proactive environment where team members feel supported and motivated.Manage team shrinkage, attrition, productivity, quality, and ensure that performance targets such as ETA, SLA, and TAT are met.

• Conduct regular quality checks on the mapping process, ensuring the accuracy and completeness of the data.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.

Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

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