Job profiles and competency/skill requirement

A Relationship Manager is a core anchor in taking our banking solutions and services to our valuable customers. This involves a 360-degree banking approach. The Relationship Managers should be inclined to understand the customer needs and offer solutions in line with the needs. The core philosophy to hold is being Fair to the Customer and Fair to the Bank. At ICICI Bank, our customer-centric relationship managers are responsible for acquiring new customer relationships and increasing the wallet share of existing customer relationships with a resolute focus on service quality and customer delight. They collaborate and work with different internal teams, thereby offering the best-in-class customer service. In line with our philosophy of taking the entire bank to the customers, our relationship managers work on the whole suite of offerings like saving solutions, loan products, overdraft solutions, Insta loans, investment solutions, care products, trade solutions, business loans, or wealth management solutions while upholding our fundamental value of being Fair to the Bank and Fair to the Customer.

Bankable individuals not just Bankers: We hire from across industries!

We at ICICI Bank are in continuous pursuit of creating consistent customer delight and superior experience. Our Relationship Managers are empowered individuals who champion the cause of customer experience and have penchant for building and nurturing business relationships. If you are an individual, whose heart echoes with our aspiration, look no more. We do not just choose diverse minds but celebrate their success. If you are a bankable individual without banking experience, you are very much welcome, irrespective of your present core responsibilities or the industry associated. Our training programs equip you to get ready for the role of a Relationship Manager. Professionals from across industries are welcome to apply for the role of Relationship Manager.

Primary job duties/responsibilities

· Customer Service: Create service excellence by partnering with customers through their life cycle and offering suitable products and services based on their financial needs while being fair to the customer and fair to the bank in all engagements

· Business Development: Ensuring a growth in wallet share of existing customers and on boarding new customers by offering 360-degree banking solutions that meet the needs of our customers

· Champion 360-degree Banking: Offer products based on customer needs in collaboration with other internal teams in the bank for suitable product offerings.

· Enhance the portfolio quality: Work towards enhancing customer portfolio within the philosophy of Fair to Bank, Fair to Customer

· Customized Solutions: As per branch guidelines, upkeep and maintaining the branch. Ensure availability of necessary infrastructure in the branch

· Behold our values: Offer products that are fair to our customers and fair to the Bank

Educational Qualifications:

MBA or Graduates with 1-10 years of experience in relationship management, Business development or allied roles.

Key Skills:

· Communication: Good oral and written communication skills

· Synergize with the Team: Willingness to work with various teams for on-ground support and deliver enablers as required

· Improvise: Develop and implement overarching sales and customer relationship strategy, sales processes and structure

· Market Sensing: Monitor and evaluate industry trends, customer drivers and potential partnerships

Few Success Factors:

· Building relationships

· Deep understanding of customer needs

· Collaboration with cross-functional teams

· Good communication skills

· Knowledge on core offerings

Relationship Manager

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