Key Responsibilities

Monitor and maintain the CSDM Foundation Data within ServiceNow, ensuring the data therein accurately reflects the current WPP environment.
Assist with the definition and management of data integration processes, including ETL tasks and integration rulesets.
Support the Foundation Data Manager and other team members in ensuring data quality and consistency across the organization.
Support the Configuration Management team in ensuring accurate and reliable CMDB data.
Coordinate with service owners, technology teams and other key stakeholders to ensure that CIs are accurately aligned to Foundation Data elements as required.
Ensure the accuracy and completeness of the Foundation Data by regularly auditing and validating Foundation Data.
Monitor data quality metrics and reporting tools to ensure the health of the Foundation Data.
Drive the automation of Foundation Data Management tasks to improve efficiency and reduce manual effort.
Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the Foundation Data Management processes and procedures.
Proactive analytical expertise and problem-solving approach.
Stay up to date with industry trends and best practices in ServiceNow Foundation Data Management, Master Data Management and ITSM and work to incorporate them into the organization s practices.

What youll need:

Skill Requirements

Minimum of 5 years experience in Data Management or related discipline within a large global organization
Proven experience of managing data structures and tools in a multi-vendor environment
Proven experience within ServiceNow, ideally including CSDM implementation experience
Analytical mindset with strong problem-solving skills and attention to detail
Strong understanding of data structures, sources, organization, storage, and workflow
Highly motivated, flexible team player with the ability to deliver in a timely and professional manner
Strong verbal and written communication skills with ability to share insights with stakeholders in the most appropriate format for the audience
A strong interest in data management and IT Service Management processes
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced, global environment
Advocate for driving efficiencies, stabilization, and continuous improvement
Prior experience of ServiceNow required
ITIL / ITSM knowledge / experience / certifications an advantage.

Nice to have:

Understanding of data governance processes, e.g., establishing master data management systems, building a data dictionary
Experience with system integration documentation, e.g., interface contracts, data mapping specifications
Microsoft PowerApps experience a bonus
Understanding of common business analysis techniques and approaches

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