Key Responsibilities

Helpdesk Management

Operate a 24/7 transport helpdesk to handle employee transport queries and service requests
Log and maintain accurate records of transport complaints, requests, and resolutions
Maintain real-time data on vehicle movement, pickup/drop schedules, and transport operations
Prepare daily pickup and drop lists for employees
Maintain updated transport contact directories and vendor information
Generate daily, weekly, and monthly reports on transport operations and SLA performance
Ensure adherence to defined SLA and KPI standards

Transport Coordination & Operations

Support day-to-day transport operations under shift in-charge supervision
Monitor vehicle attendance, driver availability, and vendor performance
Verify transport logs, pick-up slips, and vehicle tracking sheets
Conduct routine vehicle inspections using standard checklists
Ensure timely arrival and departure of transport vehicles
Escalate operational issues and incidents in real time and maintain shift log documentation
Coordinate ad hoc transport requests and ensure timely fulfillment

Tracking & Reporting

Track all vehicles in real time using transport management tools
Maintain accurate pickup/drop status updates and employee movement records
Generate reports for no-show employees, vehicle utilization, and transport efficiency
Coordinate with vendor tracking teams to ensure data accuracy
Maintain proper handover/takeover documentation between shifts

Route Management (Router Responsibilities)

Review and optimize transport routes for cost efficiency and operational effectiveness
Implement route changes based on demand and operational requirements
Maintain updated route rosters and employee transport schedules
Handle ad hoc route changes and special transport requests
Ensure use of transport management tools such as Move Insync / Route Matic

Compliance & Service Delivery

Ensure transport operations follow defined safety and operational guidelines
Maintain discipline and service quality across drivers and transport vendors
Ensure smooth communication flow between helpdesk, coordinators, and routing teams
Support continuous improvement in transport efficiency and cost optimization

Transport Executive

Senior Transport Executive