The objective of this role support including acitivites related to:

Configuration & Security
Application configuration design and execution in SF Employee central
RBP setup and workflow configurations
Reorganizations, acquisitions, divestitures
Break/Fix, CR, CCB & Special Project support
Performance management, learning, succession planning
Annual process configuration updates (salary plans, performance goals, PDR forms, etc.)
Configuration, security workbook and Separation of Duties documentation maintenance
Testing
Operations testing (BAU) – Break/Fix, CCB, CRs & special projects
SuccessFactors release testing support
Operations Support/Environment
Incident management – systems and integrations (BOOMI, CPI, Integration Center) – partnership with PepsiCo IT
Employee data mass loads (including load validation)
Ticket trend analysis

The incumbent will work under the direction of an HR Operations Associate Manager, HBS Global System Support, who will guide and help manage escalations and stay focused on delivering effective solutions. This role will be responsible for EC configurations, fixing the RBP issues, executing mass loads, and working on solving incident tickets within the Success Factors ecosystem. The incumbent will also partner with other team members to identify problems and bring them to leadership for further review.

The People Experience & Operations –Asst Analyst, GBS AMS role requires the ability to collaborate with multiple teams and be focused and solving issues and proactively search and create analysis on root causes.

This requires a highly analytical and detail-oriented technical profile.

Responsibilities

Collaborate with the Global People Operations team to manage the queue of incidents and service requests – Execution
Actively work on the assigned global Change Control Board (CCB) configuration requests (including the development of project plans and timelines)
Focus on the assigned global IdM and security queue security requests and communicate back to management for proper escalations
Work on the assigned EC configuration updates required as part of SAP/SuccessFactors Releases - Execution
Provide input into the global Release Management process for configuration requests – Execution
Lead the resolution of escalated configuration and configuration issues by collaborating across all internal and external team members to ensure quality implementation execution and delivery, escalating to the Associate Manager as necessary
Maintenance of the configuration and security workbooks, and management of global system naming conventions and standards – Execution
Support and execute the assigned global metrics and scorecards for all EC system configuration and security changes, and provide status to stakeholders and senior leadership – Execution

Qualifications

Minimum of a bachelor's degree, preferably in IT or Human Resources
3-5 years of experience in SAP SuccessFactors system implementations and support
Global large-scale systems implementation, project management, and support experience
Detailed system configuration experience in large-scale HCM ERP/Cloud solutions: SuccessFactors Employee Central or SAP HCM preferred,
SuccessFactors EC certification required
RBP Setup and workflow configuration
Application configuration design and execution in SF Employee Central
Experience collaborating with business teams, subject matter experts, IT, and integration partners in creating optimized system solutions to meet business requirements
Must be highly organized, with strong follow-up and results-oriented, with strong verbal and written communication skills
Effective problem-solving skills, high degree of initiative, and creativity with a quality focus and a strong attention to detail
Experience in managing multiple simultaneous projects on time and on budget
Ability to thrive in a fast-paced environment with multiple stakeholders and conflicting priorities
Ability to multi-task and prioritize, anticipate, and independently address issues
HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM)
Specialized knowledge of SAP Employee Central configuration/security preferred
Influencing and communication skills, both verbal and written
Ability to deal efficiently with multiple issues and difficult situations/people under pressure
HRMS ERP/Cloud-based solutions experience (Employee Central, SAP HCM)
Specialized knowledge of SAP Employee Central configuration/security preferred
Influencing and communication skills, both verbal and written
Ability to deal efficiently with multiple issues and difficult situations/people under pressure

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