💼 Step Into a Global Career – Walk-In Drive for Customer Support & IT Service Desk | Pune

🚀 Walk-In Drive – Join a Global Tech Leader!

💼 Customer Support & Service Desk Roles – Pune Location

📍 Venue: Phase 1, Rajiv Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune – 411057

🗓️ Walk-in Date: 1st August 2025

🕘 Time: 10:00 AM – 3:00 PM

🌟 Why Join Us

• Work with a global leader in IT services and business solutions
• Be part of a high-growth, tech-driven, inclusive culture
• Excellent training and skill development opportunities
• Stable, long-term career with attractive benefits

✨ Open Positions

🎧 1. Customer Support – Voice/Chat/Email

📌 Designation: Senior Process Executive (JSL 2A)

💼 Experience: 0–1 Year

🎓 Qualification: Full-time Graduate (15 years of education required)

🕑 Shifts: 24×7 rotational (Night Shifts included)

🏢 Mode: Work From Office – Pune

What You'll Do

• Handle customer queries through calls, chat & email
• Own and resolve issues independently with confidence
• Deliver top-tier service with empathy and urgency
• Think fast and act smart to troubleshoot effectively
• Value customer time and ensure a smooth service experience

🔹 You must have:

• Excellent spoken and written communication skills
• Willingness to work in 24×7 shifts
• Strong problem-solving skills and a positive attitude

🛠️ 2. Technical Service Desk – Voice Support

📌 Designation: Senior Technical Process Executive (JL2A)

💼 Experience: 1–2 Years in IT Help Desk / Remote Support

🕑 Shifts: 24×7 rotational

🏢 Mode: Work From Office – Pune

What You'll Do

• Provide remote technical support for laptops/desktops, LAN, applications
• Troubleshoot issues across Windows OS, MS Office/O365, Outlook, Skype, Teams, SharePoint
• Resolve small-form (iOS/Android) device queries
• Diagnose VPN, network, registry, and security issues
• Manage incidents via busy ITSM / Service Desk environments

🔹 You must have:

• Intermediate knowledge of troubleshooting Windows OS, network & collaboration tools
• Working knowledge of TCP/IP, OSI model, and basic networking
• Great communication and tech-savvy troubleshooting ability

📢 Walk-in Instructions

📎 Carry: Updated Resume, Govt. ID, Copies of Educational & Experience Documents

👕 Dress Code: Smart Casuals

💡 Pro Tip: Be confident, bring your curiosity, and come ready to impress!

💬 Ready to launch your career or take the next leap in tech support

Walk-in on August 1st and step into a future full of possibilities!

📍 Location: Building B1, Ground Floor, Rajiv Gandhi Infotech Park Phase 1, Hinjewadi, Pune

Warm Regards,

Talent Acquisition Team

Infosys BPM Ltd.

Human Resources | INFY HR

www.infosysbpm.com

Bangalore | Global Locations

Transforming Talent | Empowering Careers