About Ryewalk
At Ryewalk, we go beyond solving problems - we engineer smart, scalable solutions that drive business success.
- Salesforce Experts – We don't just implement CRM solutions; we tailor Salesforce to fit our client's business, ensuring seamless adoption and maximum impact.
- Cloud Strategists – We design and build cloud architectures in AWS that are robust, scalable, and ready for the future.
- Tech Trailblazers – When technology challenges stall progress, we step in, streamline, and deliver. No jargon, no fluff—just outcomes that matter.
If it's a complex tech challenge, we're the team that makes it work.
Role Overview
We are seeking a Zuora Consultant to serve as the primary specialist supporting the client's subscription billing platform and acting as Ryewalk's key point of contact for all Zuora-related activities. The role includes production support, issue resolution, billing operations support, minor enhancements, and coordination across Zuora and Salesforce systems.
The ideal candidate will be proactive, customer-focused, and capable of taking ownership, solving problems independently, and collaborating effectively with stakeholders in a customer-facing environment.
Key Responsibilities
- Serve as the primary support consultant for Zuora Billing.
- Support and troubleshoot billing operations, including subscriptions, invoicing, payments, amendments, renewals, and production issues.
- Perform root-cause analysis and implement permanent fixes.
- Configure and maintain Zuora product catalog, billing rules, subscriptions, amendments, renewals, cancellations, payment workflows, and Zuora Workflows.
- Support reporting, operational data analysis, and issue tracking.
- Monitor and troubleshoot Salesforce–Zuora integrations, data synchronization, and order flows from Salesforce and web channels.
- Coordinate with Zuora Support and provide regular updates to customers on incidents, enhancements, and support activities.
Mandatory Skills
- Minimum 2+ years of hands-on experience in Zuora Billing.
- Strong understanding of subscription billing, invoicing, payments, amendments, renewals, and Quote-to-Cash processes.
- Experience configuring Zuora products, rate plans, charges, billing rules, and reporting (Data Query/ZOQL).
- Experience supporting production environments with strong troubleshooting and analytical skills.
- Strong experience in supporting subscription billing systems in a customer-facing environment.
Preferred Skills
- Experience with Zuora CPQ and Zuora Workflows.
- Experience working with Salesforce CRM, CPQ, or Revenue Cloud.
- Knowledge of REST APIs and system integrations.
- Exposure to SaaS or subscription-based business models.
- Zuora certifications are a plus.
Ideal Candidate Profile
- Takes ownership, works independently, and drives issues to closure with minimal supervision.
- Communicates effectively with both business and technical stakeholders while managing customer support responsibilities.
- Demonstrates curiosity, a willingness to learn, and strong attention to detail.
- Seeks a long-term opportunity and is dependable, practical, and accountable.
