Zuora Billing

Job Description – Zuora Billing Consultant / Developer

Position Overview

We are looking for an experienced Zuora Billing Consultant / Developer with strong hands-on experience in Zuora Billing, subscription management, invoicing, payments, integrations, data management, and Workflow automation.

The ideal candidate should have a strong understanding of the quote-to-cash lifecycle and be capable of configuring, integrating, troubleshooting, and supporting Zuora Billing in a production environment. The candidate should be comfortable working with business stakeholders as well as technical teams to translate billing requirements into scalable Zuora solutions.

Key Responsibilities

Design, configure, and support Zuora Billing solutions across the complete quote-to-cash lifecycle.

Configure and maintain the Zuora Product Catalog, including Products, Product Rate Plans, Product Rate Plan Charges, charge models, and pricing tiers.

Configure and manage Subscriptions, Rate Plans, Rate Plan Charges, Orders, and subscription changes.

Work with the Zuora Orders framework for new subscriptions, amendments, cancellations, renewals, and other subscription lifecycle activities.

Configure and troubleshoot One-Time, Recurring, and Usage charges.

Implement and support pricing models such as Flat Fee, Per Unit, Tiered, Volume, Overage, Discounts, and related pricing structures.

Configure and troubleshoot proration, billing periods, Bill Cycle Days, billing alignment, and advance/arrears billing.

Manage and troubleshoot Bill Runs, Invoices, Invoice Items, Credit Memos, Debit Memos, and invoice posting.

Investigate billing discrepancies and identify root causes across product configuration, subscriptions, charges, billing schedules, and invoices.

Configure and support Payment Methods, Payment Runs, Auto-Pay, payment gateways, refunds, unapplied payments, and payment failures.

Work with payment gateways such as Stripe, Adyen, Braintree, Authorize.net, or similar payment providers.

Develop and maintain integrations between Zuora and external systems such as Salesforce, NetSuite, Oracle, ERP platforms, and other enterprise applications.

Work with REST APIs, Zuora APIs, Workflow, middleware, and integration platforms.

Design reliable integrations using appropriate approaches for authentication, ID mapping, idempotency, error handling, retries, and API limits.

Use Data Query, ZOQL, Reporting, and Data Source Exports for data analysis, reconciliation, reporting, and troubleshooting.

Develop SQL-based queries to investigate billing, subscription, invoice, payment, and account-level issues.

Design and implement Zuora Workflow automations for operational and integration use cases.

Troubleshoot production issues related to subscriptions, billing, invoicing, payments, integrations, and data.

Participate in requirements gathering, solution design, configuration, testing, UAT, deployment, and post-production support.

Support configuration migration between Zuora sandbox and production environments.

Work with business, finance, operations, CRM, ERP, and engineering teams to resolve billing-related issues.

Prepare technical documentation, configuration documentation, integration specifications, and support procedures.

Required Technical Skills

Zuora Billing

Strong hands-on experience with Zuora Billing.

Product Catalog configuration.

Products, Rate Plans, Rate Plan Charges, and Charge Tiers.

Subscriptions and subscription lifecycle management.

Orders and Orders API.

Understanding of legacy Amendments.

One-Time, Recurring, and Usage charges.

Tiered, Volume, Per Unit, Flat Fee, Overage, and Discount pricing models.

Billing periods and billing schedules.

Proration and credit-back functionality.

Bill Runs and invoice processing.

Invoice Items, Credit Memos, Debit Memos, and Invoice Settlement.

Payment Runs and Auto-Pay.

Payment Methods and payment gateways.

Refunds and unapplied payments.

APIs, Data & Automation

Strong understanding of REST APIs.

Experience with Zuora APIs and integrations.

Experience with Zuora Data Query / SQL.

Working knowledge of ZOQL.

Experience with Zuora Reporting and Data Source Exports.

Hands-on experience with Zuora Workflow.

Ability to troubleshoot data and integration failures using queries and logs.

Integrations

Experience Integrating Zuora With One Or More Of

Salesforce

NetSuite

Oracle ERP

CRM platforms

Payment gateways

Middleware platforms such as MuleSoft or Boomi

Other enterprise applications

Candidates should understand data synchronization, external/internal ID mapping, integration sequencing, error handling, retries, idempotency, and API rate limits.

Functional Skills

The Candidate Should Understand The End-to-end Quote-to-Cash Process, Including

Product Catalog → Quote/Order → Subscription → Billing → Invoice → Payment → Collections → ERP/GL

The candidate should be able to translate business requirements into Zuora configuration and identify the impact of configuration changes on billing, invoicing, payments, and downstream systems.

Production Support & Troubleshooting

The candidate should have experience troubleshooting real-world Zuora Billing issues, including:

Incorrect invoice amounts

Unexpected proration

Charges not appearing on invoices

Incorrect billing dates

Failed Bill Runs

Draft or unposted invoices

Payment failures

Gateway errors

Incorrect subscription changes

Incorrect pricing or charge configuration

Integration failures

Data synchronization issues

API errors

Workflow failures

Billing-to-ERP reconciliation issues

The candidate should be able to explain the problem → investigation → root cause → resolution → preventive action for production issues.

Preferred Qualifications

Bachelor's degree in Computer Science, Information Technology, Finance, Business, or a related discipline.

Zuora certification is preferred.

Experience working in Agile/Scrum environments.

Experience working with enterprise-scale billing implementations.

Experience With Salesforce, NetSuite, Oracle, Or Other CRM/ERP Platforms.

Strong SQL and data-analysis skills.

Good understanding of accounting and billing concepts.

Experience with CI/CD or controlled deployment processes is a plus.

Experience Level

Recommended: 4+ years of experience in Zuora Billing or subscription billing platforms, with strong hands-on implementation and/or production support experience.

Candidates with less overall experience may be considered if they demonstrate strong hands-on Zuora Billing expertise.

What We Look For

A Strong Candidate Should Be Able To Demonstrate

Hands-on Zuora Billing implementation/support experience, not just theoretical knowledge.

Strong understanding of the subscription and billing lifecycle.

Ability to configure complex products and pricing models.

Strong troubleshooting and root-cause analysis skills.

Good understanding of APIs, SQL, integrations, and Workflow.

Experience integrating Zuora with CRM/ERP and payment systems.

Ability to work independently with business and technical stakeholders.

Strong understanding of how configuration changes affect downstream billing and financial processes.

Screening Focus Areas

Candidates Will Be Evaluated On

Zuora Product Catalog

Subscriptions and Orders

Charge Types and Pricing Models

Proration

Bill Runs and Invoicing

Payments and Payment Gateways

Data Query and SQL

Salesforce/ERP Integrations

Zuora Workflow

Production Troubleshooting and Root-Cause Analysis

Ideal Candidate: A hands-on Zuora Billing professional who combines strong functional billing knowledge with technical skills in APIs, SQL, integrations, Workflow, and production troubleshooting.