Zscaler Analyst

Maintain Content Filtering / Proxy configurations

Implement, Test and Validate Content Filtering configuration changes.

Perform testing of necessary web filtering policies.

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Provide web filtering reports when requested through Service Management

Submit Service Management requests for blacklisting/ whitelisting or modifying

web filtering policies.

Processes request(s) tickets that are assigned to the content filtering support

groups in Service Management.

Resolve incident ticket(s) to restore service within specified Service Level

Agreements (SLAs).

Work on action tasks for Problem Management process.

Implement configuration and system changes following Service Management

change management process.

Provide and maintain documentation for Web content filtering services.

Manage the Zscaler Internet Access minor and major patches by working closely

with Zscalar team who will be applying patches on Zscalar cloud based ZIA

ZPA

Daily review of Client ZPA dashboard

Review Dashboard for errors and issues

Log tickets for unexpected errors as they may be symptoms of larger

errors (i.e. a server is down)

Provide checks in dashboard to monitor for discovered servers

Ensure log are forwarded to Client SIEM

Monitor for unexpected blocks and errors

Monitor for connector usage (500mps/connector)

Review access related tickets from end users

Assist in implementing micro-segmentation of policy

Ensure that Connectors update every week, primary then secondary by

working closely with Zscaler

Confirm connectors are receiving update as scheduled (ZPA connector

dashboard) by following up with Zscaler

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