Zonal Trainer- Beauty

About Urban Company:-

Urban Company is a technology platform offering customers a variety of services at home.

Customers use our platform to book services such as beauty treatments, haircuts, massage

therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the

comfort of their home and at a time of their choosing. We promise our customers a

high-quality, standardized, and reliable service experience. To fulfill this promise, we work

closely with our hand-picked service partners, enabling them with technology, training,

products, tools, financing, insurance, and brand, helping them succeed and deliver on this

promise.

Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav,

and Varun, realized that the home services industry was predominantly unorganized,

fragmented, and offline. Customers found it challenging to avail quality services conveniently,

and service professionals were struggling to make ends meet, having to rely upon several

middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for

disruption, and launched Urban Company, with three key principles in mind -

1. Customer love: Build a platform that offers truly delightful and differentiated services

2. Partner empowerment: Build a deep, full-stack partnership with service partners,

helping improve their earnings and overall livelihood

3. Technology first: Bring innovation and technology to an age-old industry

Role Overview

The Zonal Training Manager will be responsible for building high-quality service capability

across the zone by owning the training, grooming, and performance enablement of salon

professionals. The role requires deep technical expertise in beauty services, strong people

leadership, and the ability to coach both trainers and professionals to deliver exceptional

at-home salon experiences.

Key Responsibilities:-

Training & Onboarding Excellence

● Own end-to-end training for newly onboarded salon professionals in the Beauty

category across the zone.

● Ensure standardized, high-quality delivery of technical and soft-skill training modules

aligned with brand and platform expectations.

Trainer Grooming & Capability Building

● Coach, mentor, and upskill city-level trainers to run effective, high-impact training

batches independently.

● Set clear training SOPs, evaluate batch quality, and conduct regular audits and

feedback sessions.

Post-Go-Live Professional Handholding

● Enable trainers to handhold professionals post go-live to ensure a smooth transition

into live service delivery.

● Address early-stage performance gaps related to service quality, customer handling,

hygiene, and protocol adherence.

Professional Engagement & Coaching

● Understand professionals prior experience, skill levels, and learning needs to tailor

coaching approaches.

● Build strong rapport and trust with professionals, enabling effective grooming and

behavioral coaching through city trainers.

● Act as a bridge between trainers, professionals, and business teams to resolve

capability or quality challenges.

Must-Have Skills & Experience

● +5 years of experience in training delivery (in-salon & virtual)

● Experience in training trainers or mentors

● Strong Technical Expertise in core beauty services, including:

Waxing, Threading, Facials, Manicure & Pedicure, Basic Hair Services

● People Leadership Experience

● Operational Mindset