Zonal Service Manager, West & APT- Base Location Mumbai

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology

At Radiometer, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. We're a team that celebrates diverse ideas and continuous improvement. Here, you'll find a place to grow and make a real impact, with your unique perspective driving us forward in improving patient care. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.

Learn about the Danaher Business System which makes everything possible.

This position is part of the Service team located in Mumbai, Maharashtra and will be working remotely in managing the customer base in the West and APT region.

In this role, you will have the opportunity to do:

Service operations Management:

Plan, coordinate and monitor service operations across the zone to ensure optimal uptime of our instruments.

Ensure preventive maintenance and breakdown support are carried out efficiently.

Review and analyze service KPIs like MTTF ( mean time to fix), FTFR ( first time fix rare) and NPS.

Team Leadership:

Lead, train and motivate a team of FSEs. Conduct performance reviews and provide technical & soft skill development.

Customer relationship Management:

Act as a point of escalation for critical service issue in the zone.

Maintain close communication with key hospital stakeholders, biomedical engineers and procurement head.

Compliance & Documentation:

Ensure compliance with safety standard, medical regulations and internal policies.

Maintain proper documentation of service activities, equipment history and warranty claims.

Coordination with sales and technical teams:

Support Sales and technical team:

Support the sales team during technical presentation, demos and installations.

The essential requirements of the job include-

• Diploma / Engineering in (Electronics, instrumentation and Bio-Medical Is preferred).
• 10+ years of field Service experience along with 3+ years of team management experience.
• Ability to travel - 50% travel
• Must have a valid driver's license with an acceptable driving record.

Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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