Zonal Manager South India (Operations & Business)

TRIGO

Chennai, India

8-12 Years

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Posted 2 days ago
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Job Description

About the Company

TRIGO India is a leading quality management and inspection solutions provider, delivering comprehensive quality assurance services to organizations across the automotive, aerospace, rail, heavy transportation, and industrial manufacturing sectors. As part of the globally renowned TRIGO Group, TRIGO India supports manufacturers in achieving operational excellence by ensuring product quality, process compliance, and customer satisfaction throughout the supply chain.

With a strong presence across India, TRIGO offers a wide range of services including quality inspection, containment, rework and sorting, supplier quality management, resident engineering, quality engineering, auditing, and technical staffing solutions. The company partners with leading OEMs and suppliers to help reduce defects, improve production efficiency, and maintain the highest quality standards.

Driven by a customer-centric approach, operational expertise, and a commitment to continuous improvement, TRIGO India plays a critical role in supporting manufacturing organizations in meeting evolving industry requirements and delivering world-class quality outcomes.

TRIGO India – Delivering Quality, Enhancing Performance, and Building Trust Across Industries.

About the Role

TRIGO India is seeking an experienced and dynamic Zonal Manager – South India to lead and oversee the complete business operations across the South Zone. The role will be responsible for driving operational excellence, customer satisfaction, business growth, profitability, team management, and strategic expansion across multiple locations within the region.

Responsibilities

Lead and manage end-to-end operations across the South India region.
Ensure efficient deployment and utilization of manpower across customer locations.
Drive operational excellence, service quality, productivity, and profitability.
Monitor operational KPIs, SLAs, customer deliverables, and service performance.
Ensure compliance with customer requirements, company policies, and statutory regulations.
Manage escalation handling and ensure timely resolution of customer concerns.
Drive regional revenue growth and profitability targets.
Identify opportunities for business expansion, new customer acquisition, and service diversification.
Develop and maintain strong relationships with key customers and industry stakeholders.
Collaborate with the Business Development team to generate and convert business opportunities.
Support commercial discussions, contract renewals, and strategic account growth.
Build strong relationships with OEMs, Tier-1 suppliers, manufacturing organizations, and industrial customers.
Engage with Plant Heads, Quality Heads, Procurement Leaders, Manufacturing Heads, and Operations Leaders.
Ensure high levels of customer satisfaction, retention, and business continuity.
Lead, mentor, and develop Regional Managers, Site Managers, Quality Engineers, Associate and support teams.
Drive a high-performance culture focused on accountability, customer service, and business results.
Support talent development, succession planning, and workforce optimization initiatives.
Ensure effective communication and alignment across all regional teams.
Own and manage the regional P&L.
Monitor revenue, margins, operational costs, and resource utilization.
Drive cost optimization initiatives while maintaining service quality.
Ensure timely invoicing, collections, and financial governance.
Ensure adherence to labour laws, statutory compliance, customer compliance requirements, and internal governance standards.
Support audits, compliance reviews, and risk management activities.
Ensure health, safety, and environmental compliance across all locations.

Qualifications

Bachelor's Degree in Engineering (Mechanical, Production, Industrial, Automotive, Electrical, or related discipline).
MBA in Operations, Business Management, or Marketing preferred.

Required Skills

8-12 years of experience in Operations Management, Regional Management, Business Management, or Service Delivery Leadership.
Proven experience managing multi-location operations and large teams.
Strong understanding of manpower deployment, customer operations, workforce management, and service delivery.
Experience handling P&L responsibilities and business growth initiatives.
Excellent leadership, stakeholder management, negotiation, and problem-solving skills.
Strong customer-facing experience within industrial and manufacturing environments.

Preferred Skills