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Monitoring complaint inflow and ensuring TAT adherence
Coordinating with branches for fact-finding and documentation
Assisting in drafting responses to RBI complaints
Preparing region-wise compliance MIS and trend analysis
Escalating high-risk or sensitive matters to Zonal Head
Conducting periodic review calls with regions on complaint management
Muthoot Finance Ltd. is an Indian financial corporation and the largest gold loan NBFC in the country. In addition to financing gold transactions, the company offers foreign exchange services, money transfers, wealth management services, travel and tourism services, and sells gold coins.
Job ID: 143511399
