Zoho Developer

Role Overview

We are looking for a skilled Zoho Developer with hands-on experience in Zoho One applications, particularly Zoho ServiceDesk Plus (SDP). The candidate will be responsible for designing, configuring, customizing, integrating, and maintaining Zoho solutions based on business requirements.

The ideal candidate should have strong knowledge of Deluge scripting, Zoho Creator, Zoho CRM, Zoho ServiceDesk Plus, Zoho People, Zoho Analytics, Zoho Flow, and other applications within the Zoho One ecosystem.

Key Responsibilities

• Understand business requirements and translate them into Zoho-based solutions.
• Configure and customize Zoho ServiceDesk Plus (SDP) for ITSM processes.
• Implement and maintain Incident, Service Request, Problem, Change, Asset, and CMDB modules in Zoho SDP.
• Configure Service Catalogs, Business Rules, SLAs, Workflows, Approvals, Automation, Notifications, and Templates in SDP.
• Manage Asset Management and CMDB configuration, including relationships between users, assets, and configuration items.
• Develop custom applications and functionalities using Zoho Creator.
• Write and maintain Deluge scripts for automation and custom business logic.
• Configure and customize Zoho CRM, including modules, layouts, workflows, functions, blueprints, and automation.
• Work with Zoho People for HR and employee-related integrations and automation.
• Build integrations between Zoho applications using Zoho Flow, APIs, Webhooks, and custom functions.
• Work with REST APIs, JSON, OAuth, authentication mechanisms, and API-based integrations.
• Develop dashboards and reports using Zoho Analytics.
• Troubleshoot application, integration, workflow, and automation issues.
• Perform testing, debugging, deployment, and post-production support.
• Prepare technical documentation, configuration documents, and solution design documents.
• Work closely with business analysts, IT teams, and clients to understand requirements and deliver solutions.
• Follow best practices for security, data access, integration, and application performance.

Required Technical Skills:

Zoho ServiceDesk Plus – Essential

Zoho One – Required

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.