Zoho Consultant

We're growing & we're looking for UNICORNS!

ABOUT

At The Desk, we're a business and technical consultancy. We use Zoho and a smart ecosystem of third-party integrations to help businesses work better but that's the how, not the why.

The why Business is about people. Always has been. We help people our clients, their teams, and their customers do what they do a little better, a little smarter, and with a lot less friction.

We're a Zoho Partner. We're straight-talking. We're client-first. And we're growing. Which means we need exceptional people to grow with us.

YOUR OPPORTUNITY

Back yourself. Join an awesome team. Build a career worth having.

We're not looking for someone to fill a seat. We're looking for a unicorn someone who is genuinely clever and genuinely kind, who brings energy and curiosity to the work, and who wants to be part of something great.

If that sounds like you, this role will open doors you didn't even know were there. We'll invest in your training, your growth, and your future because great teams are built on great people, and we take that seriously.

Some travel is part of the deal client sites, training sessions, and business events. Show up, learn, and grow. That's the gig.

THIS ROLE IS REALLY

Yes, you'll be working in the Zoho suite. Yes, you'll be configuring CRMs, building workflows, writing scripts, and connecting third-party apps. But at its core, this role is about people.

You'll be talking to business owners and their teams understanding how they work, what slows them down, and what would make their days easier. Then you'll go and build it. That intersection of business thinking and technical doing is where the magic happens, and it's where you'll thrive.

KEY RESPONSIBILITIES

Business Consulting & Client Engagement

• Shadow and support senior consultants during client discovery sessions.
• Help document business processes, workflows, and operational requirements
• Participate in client meetings listen carefully, ask good questions, take great notes
• Contribute to translating business needs into practical Zoho solutions
• Travel to client sites, training events, and business sessions as required

Zoho Platform Configuration & Delivery

• Configure Zoho CRM, Desk, Flow, and Campaigns under senior guidance
• Assist with module customisation, workflow automation, and blueprint setup
• Support application builds in Zoho Creator (mobile and desktop)
• Help develop reports and dashboards in Zoho Analytics

Third-Party Integrations

• Connect Zoho with third-party platforms: telephony, email, SMS, WhatsApp, and more.
• Support REST API connectivity and webhook configuration
• Help test and troubleshoot integration flows to ensure reliable delivery.

Technical Development

• Build foundational Deluge scripting and API integration skills
• Assist with widget development and custom Zoho functionality
• Write and maintain clear technical documentation

Testing, Quality & Improvement

• Assist in defining and executing system test specifications
• Support troubleshooting and debugging of Zoho applications
• Contribute to continuous improvement across client solutions and internal processes

YOUR ZOHO & TECHNICAL TOOLKIT

Zoho Platform

• Zoho CRM
• Zoho Creator
• Zoho Analytics
• Zoho Desk
• Zoho Flow
• Zoho Campaigns
• Zoho Projects
• Zoho WorkDrive

Development & Integration

• Deluge Scripting
• REST APIs
• HTML / CSS
• JavaScript
• SQL Fundamentals
• Webhooks
• Third-Party Connectors
• System Testing

Business & Consulting Skills

• Requirements Gathering
• Process Mapping
• Client Communication
• Documentation
• Problem Solving
• Active Listening
• Agile Mindset
• Attention to Detail

AI SKILLS GET YOUR AI GROOVE ON

Business is evolving fast. AI is no longer a nice-to-have it's becoming part of how great consultants think, build, and deliver. You don't need to be an AI expert on day one. But if you're curious, eager to learn, and ready to get your AI groove on we'll help you get there.

AI Platform & Tool Skills

• Zoho Zia
• ChatGPT / OpenAI
• Claude (Anthropic)
• n8n

AI in Business & Consulting

• Using AI to accelerate requirements gathering, documentation, and process mapping
• Designing AI-assisted workflows within Zoho CRM, Flow, and Creator
• Leveraging AI for data analysis, reporting insights, and dashboard interpretation
• Using AI tools to improve client communication drafting and proposal writing
• Applying AI to automate repetitive tasks and reduce manual effort for clients
• Understanding AI ethics, data privacy, and responsible AI use in a business context
• Staying current following AI developments and knowing when (and when not) to apply them

No AI kung fu No problem. The desire to learn and experiment is what matters. If you're the kind of person who's already tinkering with AI tools in your own time tell us. That's exactly the energy we're looking for.

REQUIREMENTS

Essential

• A genuine interest in how businesses work and how technology improves them
• Deep understanding of Zoho one applications
• Familiarity with HTML, CSS, or JavaScript
• Clear, confident communication written and verbal
• Love of learning new concepts and skills

Advantageous

• Hands-on experience with Zoho Deluge scripting or API integrations
• Exposure to third-party integrations or business system implementations
• Any experience or curiosity around AI tools in a business context
• Zoho certification (any level)

YOU GET

• A competitive salary that reflects your potential, not just your years on paper
• Structured mentorship and a real development pathway
• Hands-on training across the full Zoho ecosystem and third-party integrations
• AI learning opportunities get your groove on and stay ahead of the curve
• Hybrid and flexible working arrangements
• Travel to client sites, industry events, and team training (holiday)
• A team culture that's genuinely collaborative, kind, and fun
• Career doors that open because you backed yourself and earned it

APPLY

We're not after a perfect CV.

We're after the right person. Tell us a bit about yourself what excites you about this role, what you've built or learned, and why you think you're our next unicorn.

Back yourself.Apply now.Your new career starts here.

the desk - Zoho Consultant Junior Unicorn - Remote Job