Client: TCS
Payroll: Mbit Computraining Private Limited
Note: Moved to direct TCS payroll after 3 months, subject to client confirmation and your performance
Eligibility: Total Experience salary should be with PF Deductions only
Requirement : Zendesk Architect
Exp : 5+ Years
Location : Chennai(WFO)
Max Budget: 24 LPA
Key Responsibilities
- Solution Design & Architecture: Develop comprehensive technical solutions (TDD) that align with customer business objectives, focusing on the Zendesk suite (Support, Guide, Explore, Sunshine).
- Integration & Customization: Build integrations using Zendesk Apps Framework, RESTful APIs, webhooks, and middleware to connect with platforms like AWS, Salesforce, or Genesys.
- Technical Leadership: Lead technical design discussions, set best practices, and guide development teams during implementation.
- AI Implementation: Architect intelligent chatbots and AI-powered service experiences using Zendesk AI capabilities.
- Stakeholder Engagement: Act as a technical liaison, translating complex business needs into technical requirements for both internal teams and clients.
- Pre-Sales Support: Support RFP responses, deliver demos, and provide scoping/estimation for prospective clients.
- Built In +5
Required Qualifications
- Experience: 510+ years of experience designing and implementing complex CRM or Zendesk solutions in enterprise environments.
- Zendesk Expertise: Deep hands-on experience with Zendesk Suite, including Zendesk Administrator or Developer certifications.
- Technical Skills: Proficiency in web development (HTML, CSS, JavaScript) and backend languages (Python, Java, Node.js).
- Cloud & API Knowledge: Familiarity with AWS services (Lambda, Connect) and RESTful API frameworks.
- Methodologies: Experience with Agile methodologies, DevOps practices, and CI/CD tools.
