Zendesk administrator

Hi All,

We are hiring for Zendesk Administrator role, immediate joiner will be preferred.

Work Mode: Remote

Work Location: Remote

Important Note: You should visit office if required though the mode is Remote. US Shift.. 5 days a week.

Shift End timing is 3:00 AM

Work Location: Remote

Please find below mentioned Job description.

• Work closely with business stakeholders to scope the requirements for development, design, and implement solutions for Customer Support operations leveraging Zendesk
• Define the current state and uncover gaps in Customer Support best practices
• Guide discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations
• Work collaboratively with team members to design a solution that will meet the business requirements and fulfill user stories
• Perform analysis, administration, documentation, troubleshooting, testing for ongoing sprints and projects
• Guide and assist the team with QA, UAT, and system integration testing for existing and new processes for Customer support domain

Minimum requirements for the role:

• 2+ years of Zendesk experience with extensive knowledge of customer support tools and applications
• 3+ years working on implementations of Zendesk customer support SaaS applications
• 2+ years of designing, configuring and developing on the Zendesk customer support SaaS platform
• Ability to translate business requirements into technical deliverables
• Strong experience and understanding of Zendesk and out of the box features and capabilities
• Self-starter, self-motivated, able to work independently, prioritize effectively, and perform multiple tasks under minimal supervision
• Experience in agile development methodology
• Effectively communicate vision, strategy, and statuses of projects to leadership and internal stakeholders
• Excellent communication skills and proven success in a dynamic and collaborative environment
• Strong problem solving skills
• Bachelor's degree in Computer Science or equivalent

An ideal candidate also has:

• Highly organized, detail-oriented, and able to work independently.
• Certifications: Zendesk Support Administrator Expert Certification, Scrum certification

Thanks & Regards,

Sohail Khan

Talent Acquisition | Teleperformance

M +91 8800933907I [Confidential Information]