KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Managerial Roles & Responsibilities
- Team Leadership & Mentorship: Direct and mentor a staff of technical production specialists, fostering a culture of collaboration and professional excellence.
- Strategic Project Management: Own the end-to-end execution of XR programs from conception to launch, ensuring alignment with overall business objectives and product goals.
- Resource & Budget Oversight: Manage multimedia budgets, allocate hardware/software resources effectively, and handle contracts with external vendors and contractors.
- Cross-Functional Collaboration: Act as the primary liaison between the media team and stakeholders in marketing, engineering, and executive leadership to align content with broader campaigns.
- Workflow Optimization: Identify and implement process improvements to increase production efficiency, such as documenting new production tools or managing digital asset libraries.
- Quality & Brand Assurance: Ensure all multimedia and XR content maintains brand voice, adheres to accessibility standards (e.g., WCAG/ADA), and meets strict quality benchmarks before release.
- Capacity Planning: Run regular meetings to manage team capacity, forecast future demand, and identify skill gaps within the department.
Required Leadership Qualifications:
Experience
Typically requires 5+ years in multimedia/XR production with 1-3 years in a supervisory or lead role.
Strategic Skills
Proven ability to develop media and marketing strategies, including the implementation of AI tools for content efficiency.
Communication
Exceptional interpersonal skills for navigating complex stakeholder relationships and advocating for program needs.
Technical Vision
Deep knowledge of industry trends (e.g., virtual production, 5G, spatial storytelling) to keep content innovative.
Minimum Qualifications
- Education:Bachelor's degree in Computer Science, Engineering, Business, or a related technical field. A master's degree is a plus.
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