WPS Engineers / Workplace Support Engineer (Arabic Speaker)

----Networks & Technical Services Department > Service Operations Section > Support Desk Unit Mandates

i. Supervise and enhance support desk operations, ensuring effective incident resolution, adherence to Service Level Agreements (SLAs), and high customer satisfaction through proactive issue management and continuous service improvements.

ii. Maintain and improve workplace infrastructure and IT systems by providing technical support, user training, and documentation, while ensuring security, reliability, and operational efficiency.

----Main Role Responsibilities

1. Design, deploy, and maintain workplace infrastructure including networks, servers, software systems, and collaborative platforms tailored to organizational needs.

2. Offer technical support to end-users, quickly diagnosing and resolving issues to ensure smooth operation of workplace technology.

3. Manage user accounts, administer systems, and ensure compliance with security protocols.

4. Optimize systems for performance and reliability by identifying areas for improvement and staying up to date with industry trends.

5. Create comprehensive documentation for systems and processes and provide training to users.

6. Adhere to SJC information security policies, guidelines and procedures pertaining to the protection of Supreme Judiciary Council information and information processing facilities (i.e.: applications, systems, infrastructure, network, etc.) within the IT environment.

7. Support SJC Information Security team during cyber security incidents and issues management