Role And Responsibilities
OVERALL ROLE
This position is responsible for technical and contractual quality assurance on behalf of an investment banking client to ensure a number of corporate real estate buildings are compliant to country, regional, global compliance and technical standards.
Major Responsibilities
Transforming to the Workspace Team of the future
- Planned, predictive and corrective works of building systems
- Power down planning, execution
- Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
- Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
- Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
- Incident management support including 24/7 on call for incident management in corporate real estate buildings
- Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
- Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance
- Governance of as built drawings and OEM information
- Production and management of MOPS/SOPS/EOPS
- Management of lifecycle asset management and UPS component replacement
- Support for engineering standardization tasks across Asia Pacific
- Lead in-city technical training delivery
- Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
- Identify energy saving initiatives and work through to implementation and validation.
- Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned
Client/Stakeholder Management (in support of the Workspace Technical Lead)
- Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
- Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
- Deliver an exceptional quality of service to the Client, as reflected by Client feedback
- Actively recover feedback from the end user
Leadership / Staff Management
- Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
- Proactively manage the team to deliver Delight
- Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors
Operations Management
- Participate in ad-hoc projects when required
- Must be customer focused and be proactive in establishing customer relationships
- Responsible and accountable for all service request
- Ensure service deliverables are met with SLA and KPI
- Work with all related parties on timely delivery of all services
- Be responsible for all clients within designated area
- Problem solves & Resets space on the fly
- Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
- Continuous Improvement implementation
- Conduct data analysis report when necessary
- Ensure meeting or exceeding SLA/KPI scores
- Generate reports and conduct presentations as per the service delivery requirements and overall account management
- Handling helpdesk service request from users via telephone or email correspondence
- Coordinate with Workspace delivery team to ensure Repair & Maintenance services, materials, equipment's and fixtures is attended and completed
- Oversee office premises and delivery of hospitality services for users
- Provide administrative support of issuing work order to vendors as and when required
- Escalate facilities issues to management team when necessary
- Participate in ad-hoc projects when required
CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA
Ideal Experience
- Diploma in an Engineering discipline
- Minimum of 5 years of relevant engineering management experience
- Thorough understanding of building services design and engineering management
- Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
- High energy, flourishes in fast pace, dynamic environments
- Customer centricity
- Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
- Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Critical Competencies for Success (with corresponding I am JLL behaviours)
Client Focus & Relationship Management – I Value my Customers
- Demonstrates proactive & professional approach to customer service and stakeholder engagement
- Has a natural hospitality-orientated communications acumen
- Ability to interact with a wide range of client staff, including senior levels
- Ability to manage conflict and balance between client and firm requirements
- Has a customer service oriented attitude
People Management and Team Leadership – I am a Team Player
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Program Management & Organizational Skills – I Am Proactive
- Excellent planning & organizational skills to prioritize work and meet tight deadlines
- Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking – I am Innovative 
