Workshop Floor Manager

ROLE OVERVIEW

The Floor Manager is responsible for keeping the entire workshop floor running smoothly — on time, safely, and to quality standards. You'll manage the technician team, oversee job progress, and ensure every vehicle gets the right attention at the right time. This is a hands-on leadership role for someone who knows workshop operations inside out.

KEY RESPONSIBILITIES

•    Plan and allocate daily job cards to technicians based on skill set and workload

•    Monitor job progress throughout the day and intervene when jobs are running behind schedule

•    Conduct technical walkarounds on vehicles before delivery to ensure work quality

•    Coordinate between Service Advisors, technicians, and the parts team to avoid delays

•    Maintain discipline and productivity on the workshop floor — attendance, housekeeping, tool accountability

•    Handle technical escalations — diagnose issues that junior technicians are stuck on

•    Track bay utilization and report productivity metrics (jobs per bay, turnaround time) to management

•    Ensure proper use of workshop equipment and flag maintenance needs before they cause breakdowns

•    Enforce safety practices — PPE usage, proper jacking procedures, chemical handling

•    Onboard and mentor new technicians; identify skill gaps and recommend training

IDEAL CANDIDATE

•    Strong technical background — hands-on experience with mechanical, electrical, and suspension work

•    Prior experience managing a team of 8–15 technicians in a busy workshop environment

•    Ability to read and understand technical repair data, wiring diagrams, or OEM service manuals

•    Assertive but fair — can hold the team accountable without creating conflict

•    Good coordination skills — works seamlessly with front office and parts team

•    Familiarity with workshop management software for job tracking and reporting

• EXPERIENCE REQUIRED: Minimum 3 years