Workplace Service Delivery Specialist

Job Description

Data & Analytics Specialist — Workplace & Facilities

Job Title

Data & Analytics Specialist – Workplace & Facilities

Function

Workplace Experience & Facilities Management

Industry

IT Services

Location

Bangalore

Reporting To

Workplace Strategy lead / Manager

Employment Type

Full-time

Qualification

Graduate in any stream

Role Summary

The Data & Analytics Specialist will own data, reporting, and insight generation for the Workplace & Facilities function of the organization. This role is responsible for consolidating multi-source workplace data (space utilization, occupancy, service tickets, vendor performance, cost, safety/compliance, and employee experience data), converting it into accurate, timely, and decision-ready reports and dashboards, and partnering with stakeholders to drive data-informed workplace decisions. The role requires strong technical proficiency (Excel, PowerPoint, Power BI; Python is an added advantage), sound business judgement, and the ability to work independently in a fast-paced, in-office environment.

Key Responsibilities

Reporting & Data Operations

• Publish accurate and timely weekly, bi-weekly, and monthly reports and dashboards to workplace and facilities leadership.
• Process and deliver ad hoc reports and analyses on request, with quick turnaround and high accuracy.
• Maintain reporting calendars, templates, and SOPs to ensure consistency and auditability of all published data.
• Own end-to-end data quality — validation, reconciliation, and error-checking — before any report is published.
  
  

Data Integration & Analysis

• Extract, clean, and integrate data from multiple sources (facilities management systems, ticketing tools, badge/access data, vendor reports, surveys, finance data) into unified datasets.
• Draw key inferences and trends from integrated data to support workplace strategy, space planning, and cost optimization.
• Build and maintain interactive Power BI dashboards and self-service reporting tools for leadership and site teams.
• Use Excel (advanced formulas, pivot tables, macros) and PowerPoint to build management-ready analysis and presentations.
• Where applicable, write Python scripts to automate recurring data extraction, cleansing, and reporting tasks.
  
  

Strategic Leadership & Business Partnering

• Translate leadership priorities into a structured analytics agenda for the workplace & facilities function.
• Proactively identify opportunities where data can influence real-estate, space, cost, or experience decisions, and bring these forward with recommendations.
• Support annual and quarterly workplace planning cycles with historical trend analysis and forward-looking projections.
  
  

Data Governance

• Establish and maintain data standards, definitions, and documentation (data dictionaries, source-of-truth mapping) for workplace data sets.
• Ensure data privacy, access control, and confidentiality are maintained across all reporting, particularly for employee and vendor data.
• Drive consistency in metrics and KPIs across sites/regions so leadership works off a single version of the truth.
  
  

Analytics Competencies

• Apply statistical and analytical techniques (trend analysis, variance analysis, forecasting) to workplace and facilities datasets.
• Build scalable, reusable data models and dashboards rather than one-off manual reports.
• Continuously improve reporting efficiency through automation and process simplification.
  
  

Cross-Functional Collaboration

• Work closely with Facilities Operations, Real Estate, Finance, HR, EHS & GPNS to source data and align on reporting requirements.
• Act as a single point of contact for data and reporting queries from workplace stakeholders and leadership.
  
  

Problem Solving

• Diagnose root causes of data discrepancies, reporting delays, or gaps, and implement corrective and preventive measures.
• Respond effectively to urgent, ambiguous, or time-sensitive data requests from leadership with sound judgement.
• Recommend practical, data-backed solutions to workplace challenges such as space underutilization, service SLA misses, or cost overruns.
  
  

Required Skills & Technical Competencies

• Advanced Excel
• Strong working knowledge of Power BI (data modeling, DAX, dashboard design, report publishing).
• Proficiency in PowerPoint for building executive-ready presentations.
• Working knowledge of Python for scripting and automation is a strong plus.
• Ability to work with large, multi-source datasets and integrate them into clean, structured formats.
• Strong attention to detail, accuracy, and timeliness in a deadline-driven reporting environment.
  
  

Domain Knowledge (Preferred)

• Exposure to workplace management, facilities management, or corporate real estate data (space utilization, occupancy, ticketing/CAFM systems) is preferred but not mandatory.
• Understanding of IT services industry operating norms and stakeholder expectations is an advantage.
  
  

Qualifications & Experience

• Graduate in any stream (mandatory); a background in analytics, statistics, commerce, or engineering is an added advantage.
• Prior experience in a data/reporting/analytics role, ideally supporting a workplace, facilities, real estate, or operations function.
• Demonstrated experience building dashboards and reports for leadership audiences.
• Minimum of 10yrs of relevant experience
  
  

Work Location & Schedule

• Based out of Bangalore.
• Expected to report to office 5 days per week.
  
  

Key Attributes for Success

• Structured and detail-oriented, with a strong sense of ownership over data accuracy.
• Comfortable operating independently while managing multiple stakeholders and deadlines.
• Curious and proactive — looks beyond the reporting ask to surface insights that matter to leadership.
• Clear communicator, able to simplify complex data for non-technical stakeholders.